Miva is seeking a part-time Technical Support Intern who will provide our customers with technical support and guidance and perform programming when needed. This candidate will use proprietary eCommerce software, website, and email hosting. Our ideal candidate will have excellent oral and written communication skills, a strong technical aptitude, a demonstrable comfort in learning new applications quickly, and an ability to provide exceptional customer service to customers from various technical backgrounds.
You will:
- Answer customer inquiries and promote products and services
- Identify, reproduce, diagnose, and resolve client issues about the product
- Document customer interactions within our ticketing system
- Maintain professional telephone and email etiquette
- Provide timely customer service including seeking assistance when necessary
- Perform other duties as assigned
You have:
- Must be currently enrolled in computer science or a similar bachelor's degree program
- Solid understanding of Windows and Mac-based operating systems and software, including different browser and email platforms
- Basic knowledge of Linux
- Strong technical aptitude through demonstrable comfort in learning new applications quickly
- Exceptional customer service skills including the ability to empathize with customers from varying technical backgrounds
- Excellent oral and written communication skills
Bonus points if you have:
- Basic knowledge of website-related technologies such as domain name registration, HTML, CSS, and FTP
- Basic knowledge of Unix and Windows operating systems
Our awesome perks!
- Remote company - work from anywhere!
- 401k with company match; vested immediately
- Flexible work schedule
- Inspiring & collaborative coworkers
This is an hourly position; the hourly wage is $15 per hour. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location.
Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in Tampa, FL.