HiringCafe
Posted 3mo ago

Client Service Specialist / Senior Client Service Specialist

@ Futu Holdings
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Singapore, Singapore, Singapore
OnsiteFull Time
Responsibilities:Managing onboarding, Address inquiries, Assist clients
Requirements Summary:1-2 years customer service experience; securities industry preferred; understands global financial markets; strong negotiation and teamwork; English required, Mandarin an advantage.
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Job Description

Moomoo is more than just a global investment and trading platform—we’re a fast-growing force in the wealth-tech space, committed to transforming the way people invest. Since our founding in 2018, we've rapidly expanded across Singapore, Australia, Japan, Canada, and Malaysia, now empowering over 28 million users worldwide.

In Singapore, Moomoo Financial Singapore Pte. Ltd. is licensed and regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In 2022, we became the first digital brokerage to earn all five SGX Group memberships across the securities and derivatives markets—a testament to our dedication to excellence and innovation.

But what truly sets us apart is our mission: to democratise investing and make smart, data-driven financial decisions accessible to everyone. We’re here to level the playing field—bringing powerful tools, real-time insights, and intuitive technology to empower investors at every stage of their journey.

Joining Moomoo means being part of a purpose-driven team that’s not only reshaping the future of investing—but also making wealth-building inclusive, informed, and inspiring. If you're excited about driving impact at the intersection of finance and technology, there's never been a better time to join us.

Client Service Specialist / Senior Client Service Specialist

Responsibilities

  • Manage client onboarding and new account openings for both individual and institutional clients.
  • Address and follow up on client inquiries, service requests, and complaints promptly and professionally.
  • Assist clients in navigating and utilizing our platform, including trading, funding, corporate actions, settlements, margin calculations, and position transfers, etc.
  • Troubleshoot client issues, take full ownership of cases, and coordinate with internal teams to ensure timely resolution through proper escalation channels.
  • Possess strong knowledge of financial products, including SG, HK, and global stocks, futures, funds, and fixed income instruments.

Please note that only short-listed candidates will be contacted.