Golden Route Operations has been the lead Slot Route Company to partner with in Nevada.  GRO provides our employees with a supportive and dynamic work environment where innovation, collaboration, and integrity drive our success. Together we aim to deliver exceptional service and exceed the expectations of our clients and customers. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.

Summary:

Responsible for daily supervision of the Route Technicians, Responsible for paying jackpots, and the repair and maintenance of all slot machines related equipment within the assigned route to ensure optimal operation. Follows all operating procedures, safety regulations and policies and procedures.

Essential Functions and Responsibilities:

• Monitors team member performance.
• Ensures that staff is well trained on all equipment.
• Monitors all necessary forms of paperwork.
• Communicates effectively with team members and guests.
• Communicates tasks that must be accomplished.
• Reviews the route regularly for potential improvements in efficiency and looks for potential weaknesses in policies, procedures or areas of vulnerability to theft.
• Assists in determining counseling/coaching action.
• Assists the Training Manager in planning and coordinating a well-trained and well-organized team.
• Assists with the development and improvement of policies and procedures.
• Participates in daily review of accounts for performance of specific games and programs in the field. 
• Presents findings and route issues in the daily meeting with recommendations for improvement.
• Assists in investigations of all overages and shortages.  
• Promotes positive customer relations.
• Performs other duties as assigned

Qualifications:

• Previous working knowledge of gaming machines and associated equipment preferred
• Able to communicate effectively with team members, guests, location owners/managers and Supervisors
• Familiar with and knowledgeable of the area road system
• Comfortable driving during various driving conditions and traffic patterns, including rush hour
• Proven experience providing high level of guest service
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply common sense reasoning to variety of situations
• Able to successfully work independently
• Must be at least 21 years of age
• High school diploma or equivalent
• Ability to functionally communicate occupational-based English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards:

• NV Gaming
• Valid Driver’s License
• 3 year driving record

Physical Requirements:

·         Frequently lift and/or carry up to 25 lbs. at floor, knee, waist, and/or chest levels

·         Frequently bend, reach, twist, climb, squat, kneel, stand, and walk

·         Frequently sitting and driving

·         Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions:

·         Indoor and outdoor

·         Smoky and noisy

·         Extreme hot and cold temperatures, including humidity

·         Driving and/or riding in vehicle