About Us

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards. As part of Fortify Companies, we are part of something bigger: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

About the Role

When a fire starts at 2 AM or a pipe bursts on a Sunday, a homeowner does not call a contractor. They call someone who can make it right. As an Emergency Response Coordinator at Insurcomm, you are that person.

This is a field-based role where no two days look the same. You will respond to emergency leads across your assigned territory, show up on-site, and be the first face a family or business sees during one of the most stressful moments of their lives. You will listen, explain what comes next, and close the agreement that gets our team working. Then you hand off to a project team that carries the job through to the final walkthrough.

This role is on-call 24/7. It is not for everyone. But if you are motivated by helping people, comfortable in high-pressure situations, and driven by results, it is a genuinely rewarding way to work.

What You Will Do

•        Respond to emergency calls and show up on-site for property owners impacted by fire, water, mold, or storm damage

•        Provide immediate support, clear communication, and a calm presence to people having one of the worst days of their lives

•        Explain Insurcomm services and close signed agreements at point of contact

•        Coordinate with internal crews and project managers to ensure a smooth handoff from emergency response to restoration

•        Build relationships with insurance agents, adjusters, property managers, and first responder networks in your territory

•        Monitor lead sources and community channels so you can be on-site fast when an emergency happens

•        Support marketing and community outreach in your territory when not actively on a response

•        Stay current on required IICRC certifications and Insurcomm training programs