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Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.
The objective of the Global Merchant & Network Services Control Management Governance team is to establish the Operational Risk and Controls strategy for Global Merchant & Network Services, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.
Global Merchant & Network Services is looking for a Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Responsibilities
The Manager, Global Merchant & Network Services Governance will:
- Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.
- Track issues with KRI limits and risk appetite for Global Merchant & Network Services to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly
- Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU
- Manage details of specific risk and controls governance forums for [Global Merchant & Network Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums
- Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
- Facilitate the understanding and use of the risk governance framework across BUs through regular communication
- Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)
- Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU
- Administer implementation of key areas training initiatives that align with Operational Risk Management
- Facilitate processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
- Support sharing insights, better practices, themes, etc. across the enterprise
Qualifications
Required Qualifications:
- 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Strong project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]
Preferred Qualifications:
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience in at least one of the following:
- Translating operational risk strategy and appetite into execution guidelines
- Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
- Oversee the implementation of the operational risk governance frameworks
- Communicating and ensuring understanding and adherence to operational risk procedures and standards
- Facilitating the operational risk exam management processes
- Experience in financial services industry
Company
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