This Opportunity
Seeking qualified, full-time DEERS Operations Specialist at JTC Zarqa, Jordan. The ideal candidate will be able to successfully perform all essential duties as directed by management, regulations, policies, instructions and the Performance Work Statement.
NOTE: This position is contingent upon award of work.
Your Impact
- Operates the DEERS/RAPIDS site in accordance with all Defense Manpower Data Center (DMDC) policies, DoD regulations, and installation procedures during established support hours.
- Controls the efficient flow of customer appointments, walk‑ins, DEERS updates, and ID card issuance to meet customer service and regulatory requirements.
- Ensures customer service, accuracy, and timeliness objectives are met while supporting personnel readiness and identity management requirements.
- Facilitates DEERS profile updates, verifies eligibility documentation, and assists customers with enrollment, updates, and dependent record changes.
- Performs Site Security Manager (SSM) functions, including reviewing system audit trails, maintaining the site roster, enforcing workstation security, and ensuring compliance with DMDC security protocols.
- Produces monthly Transaction and Periodic Summary reports and maintains all required documentation in accordance with DMDC and Army administrative standards.
- Manages customer flow, schedules appointments, and ensures proper verification of identity and eligibility for all DEERS/RAPIDS transactions.
- Ensures all equipment, systems, and workstations remain secure and operational, reporting issues promptly.
- Maintains administrative files and records in accordance with AR 25‑400‑2 and applicable DoD guidance.
- Integrates lessons learned from audits, inspections, and customer feedback to improve site operations.
- Performs additional duties as required to support program requirements.
- Performs other duties as required
Who You Are
Required Qualification
- Must have computer skills and be able to operate a variety of computer programs.
- Must be able to speak, read and write English fluently
- Must maintain a valid driver’s license from their home country with validity for 12 months from on-site employment date
- Must maintain a valid passport from their home country with validity for 12 months from on-site employment date. Passport must have a minimum of 6 blank pages prior to OCONUS mobilization.
- Must be CAC eligible and able to gain and maintain authorized entry onto US military installations.
- To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Additional Required Qualifications
- Must be a U.S. Citizen with an active Secret clearance.
- Minimum of one (1) year of customer service experience in a professional office environment.
- Must complete all DMDC‑required training and become a certified DEERS/RAPIDS operator prior to performing unsupervised duties.
- Strong verbal and written communication skills with the ability to interact professionally with customers.
- Ability to work independently in a fast‑paced environment, manage multiple tasks, and meet strict deadlines.
- Proficiency with office automation tools and administrative processes.
- Ability to maintain accurate records, follow detailed procedures, and comply with all DEERS/RAPIDS security requirements.
Supervisory Responsibilities
- This is not a supervisory position.
Security Responsibilities
- Must possess an active Secret clearance.
- Must comply with all DMDC, DoD, and company information security policies and procedures.
- Responsible for safeguarding personal identity information (PII) and ensuring proper classification, handling, and storage of sensitive data.
- Must sign a company non‑disclosure agreement prior to accessing controlled information.
Certificates, Licenses, and Registrations
- Completion of DMDC DEERS/RAPIDS Certification Training required prior to unsupervised operations.
- Additional training may be required based on mission needs.
Reasoning Ability and Mathematical Skills
- Must be able to analyze problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret regulatory guidance and apply it to daily DEERS/RAPIDS operations.
- Must be able to calculate basic figures related to administrative processing.
Work Environment and Physical Demands
- Must meet CENTCOM deployment health standards.
- All new hires must process through the CONUS Replacement Center (CRC) at Fort Bliss, TX, and be approved for deployment, including receipt of required PPE.
- Work may involve fast‑paced customer service operations, multiple concurrent tasks, and strict timelines.
- Must be able to sit or stand for extended periods while assisting customers.
- Work environment may include continuous interaction with customers and use of secure computer systems.
Role Characteristics
- Great interpersonal skills.
- Customer service oriented.
- Team player.
- Ability to multi-task.
EEO Commitment
Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.
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