HiringCafe
Posted 2mo ago

IT Asset Management (Software) - SME

@ Information Services Group
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Bangalore, Karnataka, India
OnsiteFull Time
Responsibilities:Software discovery, Normalization, Compliance support
Requirements Summary:4–8+ years in SAM/ITAM operations; hands-on with Flexera ONE; knowledge of software recognition, entitlements, and ELP; strong data skills; ITIL Foundation; IAITAM CSAM/CHAMP; familiarity with major publishers; ServiceNow exposure.
Technical Tools Mentioned:Flexera ONE, Excel, Sheets, ServiceNow
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Job Description
GovernX

Bangalore,
India

Description

Job Title: Software Asset Management (SAM) Operations SME
 
Role Summary
 
We are hiring a SAM Operations SME to support a client engagement focused on software discovery, normalization, and license compliance support using Flexera ONE. You will improve software visibility, reduce unknowns, support ELP cycles, and enable optimization/reclaim outcomes.
Software Discovery & Normalization
  • Monitor software discovery across sources; manage unknown/unrecognized software queues
  • Maintain publisher/product/version hygiene; validate recognition and mappings
  • Validate software-device/user associations and long-tail software visibility
  • Support onboarding/testing of new software sources/connectors
Compliance & ELP Support
  • Maintain and validate entitlement repository and supporting documentation
  • Support license model inputs (metrics/rules/mappings) under guidance
  • Assist periodic ELP runs, validation checks, and compliance/risk reporting
  • Support audit readiness activities and evidence collection (in-scope publishers)
Request / Allocation / Reclaim Support
  • Validate availability; record allocations/transfers/reclaims in Flexera (as applicable)
  • Support harvesting/offboarding workflows; coordinate with ITSM/deployment teams
  • Track request turnaround and aging metrics; maintain traceability
Reporting
  • Produce SAM dashboards and monthly insights: unknowns trends, data quality, compliance support metrics
Key Focus Areas
  • Software inventory & normalization dashboard
  • Unknown/unrecognized software aging and trend reports
  • Top publishers/products/versions install reports
  • ELP/compliance validation outputs and risk/exposure summaries (supporting role)
  • Reclaim/harvesting activity reports and request metrics
Required Experience & Skills
  • 4–8+ years in SAM/ITAM operations (client delivery preferred)
  • Hands-on experience with Flexera ONE (preferred) or similar SAM tools
  • Working knowledge of software recognition/normalization, entitlements, and ELP concepts
  • Strong data skills (Excel/Sheets); ability to reconcile installs vs entitlements
  • Strong documentation and stakeholder communication skill
  • ITIL Foundation; IAITAM certification (CSAM/CHAMP)
  • Familiarity with major publisher licensing basics (e.g., Microsoft, Oracle, Adobe)
  • Exposure to ServiceNow or similar ITSM tooling
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