Island Ace Hardware in Princeville, Kauai

Sales Associates and Cashiers

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Island Ace Hardware is that kind of place!  We are focused on providing world class service to our customers and our employees. We thrive in a fun and challenging environment. Together with Ace we are proud to have won the JD Powers Award for Customer Service 16 years. That’s how we do it!  Our Vision is to be “The most helpful hardware stores on the planet” by providing an “Amazing Customer Experience” every time. 

Job Description – Sales associate

Position Summary: 
The Sales Associate's primary responsibility is to drive sales by consistently providing our customers world class customer service which will support our mission of being "the most helpful hardware stores on the planet!" Yet, outstanding service is not enough, an enthusiastic, positive, supportive, sales focused attitude is essential.

• Puts "Customers First, Tasks Second."
• Ensure each customer receives outstanding service
• Maintain awareness of all promotions and advertisements and provide this information to customers.
• Execute the daily operational goals and priorities assigned by store management.
• Continually work on increasing knowledge of the products we sell and their uses
• Merchandising skills and abilities.
• Competence in all services offered to our customers (keys, paint, screens, rental items, etc.) will train

Education/Training:

High School diploma or GED equivalent.
Possess product knowledge of hardware related products along with a willingness to learn.

Experience:

Trade skills accompanied by a personality that will support our Core Values and mission is a plus but will train.

Skills/Knowledge:
A commitment to service excellence and customer satisfaction.
Solid team player with excellent interpersonal skills.
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.

Physical Requirements:
The minimum physical requirements for this position include but are not limited to:

Must be able to lift 40 pounds frequently to load and unload customer orders, Sales Associates working in the Lumber or Nursery departments will need to have the ability to lift 100 pounds and carry 50 pounds.
Ability to stand for extended periods of time.
Ability to hear, understand and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation.
Ability to bend and twist, push and pull, stoop, and kneel.
Ascend and descend ladder.
Ability to work at heights.

Benefits: Medical, Dental, Vision

Company paid Life Ins for full time team members

401k

Employee discount - Cost +12%

License and Certificates:

Rate of Pay: Dependent upon education and experience.