POSITION TITLE: Care Access Supervisor

REPORTS TO (TITLE): Director of Operations

Job Summary: The Same Day Clinic Supervisor oversees same day clinic operations and supervises support staff to ensure timely patient access, efficient workflows, and high-quality care delivery. The role requires strong operational leadership, effective communication, data-informed decision-making, and adherence to regulatory and organizational standards.

Salary Range: $70,304-86,900 DOE

Core Competencies and Performance Expectations:

Clinical Operations and Patient Access Management

• Oversee daily same day clinic operations to ensure timely access to care. Including but not limited to proactive planning, real-time management, and continuous monitoring to ensure patients are seen efficiently and safely.
• Monitors clinician schedules to identify and address no-shows and cancellations. Working closely with the care team to backfill open slots with same-day visit requests and ensures optimal schedule utilization while preserving high-quality care and operational efficiency.
• Appropriately distinguishes visit types to optimize patient flow. Proper distinction improves patient flow, reduces wait times, prevents bottlenecks, and supports balanced clinician workloads.
• Collaborates with Clinic Supervisors and MA Team Leads to accommodate same- day patient visit requests. 

Workflow Optimization & Continuous Improvement

• Evaluates and improves all clinic workflows for efficiency and quality. This includes routine primary care, extended hours, specialty services, and cross-functional processes.
• Identifies operational barriers and applies problem-solving strategies.
• Participates in quality improvement initiatives and projects to improve operational systems.

Communication & Coordination

• Serves as liaison with the centralized call center regarding patient access.
• Communicates operational updates to management and lead clinicians.
• Maintains effective communication with clinic staff and patients throughout shifts.

Staff Supervision, Training & Workforce Management

• Supervises support staff in compliance with Collective Bargaining Agreements.
• Ensures appropriate daily staffing coverage.
• Trains new staff and provides ongoing coaching and development.
• Provides cross-coverage support as needed.
• Submits accurate and timely payroll and timekeeping.

Data Analysis & Reporting

• Prepares and reviews daily and weekly utilization reports to ensure that access metrics are met. 
• Uses data to identify trends and inform operational improvements
• Shares key performance indicators with site clinical operational leaders and COO as requested. 

Compliance, Confidentiality & Professional Standards

• Ensures compliance with clinic policies and regulatory requirements.
• Maintains patient confidentiality in accordance with HIPAA.
• Reports incidents inconsistent with clinic procedures.
• Demonstrates professional judgment and ethical conduct.

Administrative & Program Coordination

• Demonstrates proficiency with EHR systems and Microsoft Office tools.

• Performs other duties as assigned.
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Other duties as assigned.