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TECHNOLOGY SUPPORT TECHNICIAN II

@ Rowan-Salisbury School System
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Salisbury, North Carolina, United States
$20-$25/hrOnsiteFull Time
Responsibilities:providing support, triaging incidents, documenting repairs
Requirements Summary:Assists with hardware/software support; requires associate degree or equivalent experience; A+ certification; strong IT knowledge.
Technical Tools Mentioned:MDM tools, MS365, VOIP, Promethean, Interactive displays, A/V, Active Directory, DNS, GSX, Adobe Signature, Printer setup
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Job Description

Technology Support Technician II


 


Reports to: Technology Support Supervisor


Purpose:


The Technology Support Technician Level 2 provides hardware and software support to users, managing technology systems within the district. This includes being the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, and Board of Education Live Streaming. This position encompasses all the responsibilities of a Technology Support Technician Level 1, in addition to these specialized duties. The Technician Level 2 also assists in training other technicians on these systems. Excellent customer service and effective communication with users are essential.


Qualifcations



  • Associate degree in computer science or an IT-related field from an appropriately accredited institution; or High school or GED diploma and two years of experience in the ?eld of technology related to the position's Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.

  • A+ certification

  • Strong knowledge of computers and related

  • General knowledge of components of local area

  • Ability to communicate effectively with all levels of technology

  • Ability to use problem-solving skills to resolve issues and recognize when to refer complex problems to higher-level technical support.

  • Strong knowledge of hardware and software

  • Strong knowledge of presentation equipment such as TVs, interactive boards, and

  • General knowledge of A/V


Knowledge, Skills, and Abilities



  • Pro?cient in using MDM tools like Moysle to manage and secure

  • Ability to diagnose and resolve complex network issues, including LAN/WAN problems and advanced VOIP functionality.

  • Knowledge of interactive panels like ClearTouch and Promethean, including setup, calibration, and basic

  • Experience in deploying new technologies and system

  • Knowledge of group policy, DNS, and

  • Proficiency in managing and troubleshooting applications and device connectivity issues.

  • Understanding of security awareness best

  • Familiarity with OS installation and

  • Experience with virus and malware

  • Ability to handle user account management, password resets, and MFA

  • Familiarity with GSX and other third-party companies for processing device

  • Ability to work independently and as part of a

  • Profciency in managing MS365 support and email configuration.

  • Familiarity with Adobe Signature


 


Key Duties and Responsibilities



  • Manage and be the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, or Board of Education Live

  • Provide advanced assessment, triage, documentation, and resolution of incidents and requests related to MDM.

  • Assist with the installation, repair, and upgrade of hardware, software, and related

  • Use a ticket tracking system to manage daily work orders and provide detailed documentation of repairs and actions taken.

  • Use an inventory system to track technology-related

  • Assist with the con?guration and installation of network equipment such as cabling, switches, access points, and other related peripherals under supervision.

  • Assist users with accessing computers, networks, and

  • Escalate complex problems to higher-level technical

  • Provide timely and effective resolution of

  • Perform system updates on

  • Reset accounts for staff and assist in setting up MFA and other security

  • Maintain accurate records of installations, repairs, and

  • Manage account control (deactivate/reactivate) and password

  • Participate in professional development

  • Work closely with ITFs to ensure technology aligns with instructional

  • Installation and removal of APs, switches,

  • Support classroom technology setup and maintenance (AppleTVs, projectors, interactive whiteboards).

  • Provide peripheral device support and printer setup/troubleshooting.

  • Support board meetings with technology

  • Handle projector/interactive whiteboard

  • Maintain pro?ciency in security awareness and best

  • Perform password management and active directory

  • Other duties as assigned


 


Term of Employment: 12 months


Salary Schedule: Classified Salary Schedule, Grade N