Overview

The Property Operations Manager & Construction Oversight has overall responsibility for the operations of the property and operates in accordance with WS’ policies, vision, and values. The ideal candidate is both a strategic leader and a detail-oriented executor. We work in an entrepreneurial environment, so all candidates must possess the ability to pivot and evolve, while making decisions in a rapidly changing environment. An orientation toward customer service is paramount as we work to serve our customers, tenants, and communities. The day-to-day work of a Property Operations Manager & Construction Oversight is highly cross-functional in nature.

Key Position Accountabilities

• Responsible for managing day-to-day operations of the property, including but not limited to snow removal, landscaping, trash removal, contracted cleaning services, contracted security services, contracted transportation services, physical plant, and systems.

• Plan, organize, and monitor the scheduling, completion, and documentation of preventative and corrective maintenance. Ensure that all maintenance records are kept up-to-date and maintained as required using the work order + preventative maintenance system, Building Engines.

• Conduct daily walk-through’s of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections

• Develop 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans

• Alongside construction and development cross functional partners, build relationships with key municipal partners such as Building Code and Fire Safety and Conservation, Board of Health officials, DOT, and Emergency Services

• Establish good relationships with + support tenants

• Work alongside tenants and tenant construction team to create a healthy “onboarding” experience for national tenants getting to know the area, and for local tenants getting to know WS

• Partner with internal construction + development teams to build and maintain the property

• In partnership with the General Manager of the property, manage the property’s CAM budget and critically evaluate financial trade-offs

• Perform assessments to assist in the development of long-range capital plans and budget

• Select great + knowledgeable vendors and negotiate the best deals

• Partner with insurance companies + lenders on property related inspections

• Manage vendors including contracts, insurance requirements, and day-to-day optimization of staffing and staff performance

• In partnership with the full onsite team, nurture key relationships with the entire community

• Stay abreast of lease terms for both new and existing tenants to understand maintenance obligations and the effects those obligations have on the day-to-day operations of the center