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POSITION SUMMARY:

Under the direct supervision of the Senior Pharmacy Manager, the Lead Technician will interact with other departments as required to respond to and resolve operational, client or patient reposted issues. Lead Technician will provide oversight for day to day operations with respect Technician and Administrative Support roles and responsibilities. Lead Tech may also provide training for Eagle staff including Pharmacy Technicians, PSS, Client Operations, Administrative Support, and Shipping/Packing.

• Oversee that routine, professional pharmacy functions are being completed accurately in a timely manner
• Handle pharmacy service-related complaints and concerns in accordance with company policy and promote a positive patient experience

• Develop and maintain training documents and references as systems and processes change.
• Assist with Pharmacy Operation statistic reporting as needed.
• Initiate SOP changes when procedural changes are required.
• Attend/host meetings with internal and external teams as required.   
• Accurately process prescriptions per company policy based on areas of training responsibility        
• Respect and maintain confidentiality guidelines of HIPAA.

• Follow all company policies and procedures.

• Responsible for other duties as assigned.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

•  Registered Technician with Florida Board of Pharmacy in good standing
• Certified Pharmacy Technician, in good standing (or must obtain within 6 months)
• High School Diploma or equivalent

Experience:

• Three-years minimum of pharmacy experience

 KNOWLEDGE, SKILLS & ABILITIES:

• Excellent time management skills, with ability to adapt to rapidly changing priorities and deadlines
• Well-organized and detail-oriented, with ability to successfully prioritize and manage multiple tasks to completion
• Strong communication skills, both verbal and written, to communicate with all levels of people in a manner which illustrates superior professionalism
• Must be able to build rapport and collaboration across all organizational levels to enhance the performance of the business unit
• Can work equally effectively both independently and as part of a team
• Ability to organize information in a clear and concise manner
• Must have working knowledge of desktop computer applications such as MS Office including Outlook, Word, Excel and PowerPoint
• Ability to adapt and be flexible in a variety of situations
• Work independently with little supervision and meet daily deadlines

• Ability to perform repetitious work accurately

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PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Noise and / or vibrations exposure
• Reaching (overhead), handling, and feeling
• Stand, bend, stoop and sit for prolonged periods of time
• Lift, carry, and move up to 50 pounds

Environmental/Working Conditions

This position is in a typical office environment which requires prolonged sitting and standing in front of a computer.  In addition, this position requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including the operation of standard computer and phone equipment.  May have occasional high stress when dealing with customers/clients and employees. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The expected base ♥pay range for this position is $18–$20 per hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an Equal Opportunity Employer.