Position Overview:

The Associate Product Operations Manager – will report to the Sr. Manager of Product Operations and is responsible for supporting the execution of a systematized approach to how we set up and manage pricing, product and fulfillment data in Salesforce. The responsibilities of this detail oriented and analytical role include an understanding of customer data, both in its current state as well as its future state, ability to identify requirements, validate data integrity and understand system functionality. They will possess a strong understanding of marketing principles, data analysis, and technological proficiency to support our marketing operations and business initiatives.

Responsibilities:

• Develop a full and thorough understanding of all HomeServe USA products.

• Manage data with effective quality controls and risk management.
• Develop and maintain reports to track key performance indicators (KPIs) and provide actionable insights to stakeholders.
• Collaborate with cross-functional teams to optimize processes, workflows, and systems.
• Consult with internal business partners to ensure accuracy of changes, while identifying any/all gaps and providing resolution to generate consistencies.
• Validate data configurations to ensure that data reflects the business strategy and plan.
• Support data governance efforts to ensure accuracy, completeness, and compliance of marketing data.
• Document all changes and work with team to ensure that all data components are accurate for distribution.
• Assist business SME’s in researching questions and concerns.
• Support the documentation of processes and the development of SOPs and SLAs to ensure deadlines are accurately met.

• Help departments including fulfillment, call center, and contractor management to implement new products and maximize operational efficiency.
• Act as “middleman” between multiple internal departments for any initiative related to migration or updating of existing customer contracts.
• Handle on-going issue and change management.

Essential Functions:

Desired Skills:

• Ability to multi-task.
• Strong planning & organizational skills.
• Collaborative, team player capable of building relationships throughout the organization.
• Team oriented, a self-starter, and can manage multiple priorities.
• Strong attention to detail and ability to understand processes within a system.
• Experience working with individuals at all levels of an organization.
• Demonstrated analytical and decision-making skills.

Job Requirements:

• Bachelor’s Degree required.

• Minimum of 5 years of experience in Marketing, Business Operations or Data Analytics.

• Excellent organizational skills and ability to juggle multiple priorities and effectively meet deadlines.

• Strong analytical, verbal and written communication and interpersonal skills
• Strong attention to detail and ability to connect business process to data outputs
• Proven time management skills in a deadline driven environment
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks    
• Must possess a high level of proficiency in Microsoft Office, particularly Excel
• Salesforce experience a plus.
• Strong work ethic and willingness to take ownership.
• Ability to work independently.

• Must possess initiative, balanced judgment, objectivity and the ability to plan and prioritize one's own work to assure maximum efficiency.
• Ability to work independently with minimal direction while communicating back to management as required.
• Ability to assume a leadership role within workgroups as necessary.
• Strong attention to detail, process management experience is a plus.
• Good computer skills, including demonstrated knowledge of Adobe Suite, Acrobat and Microsoft Office.

Salary Range (Norwalk, CT): $68,966.38 to $91,955.17

Annual Bonus Potential: 5%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs. 

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Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk, and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

HomeServe USA is an equal opportunity employer.