POSITION: Quality Manager
LOCATION: Wilmington, IL
SALARY RANGE: $75,000-$95,000
Under appropriate supervision with latitude for independent judgment the Quality Manager reports to the Director of Quality and is responsible for the following. This job description in no way states or implies that these are the only duties to be performed in this position; they are only the major duties.
DUTIES & RESPONSIBILITIES:
- Develop and implement quality improvement activities and policies
- Fulfill documentation and reporting requirements for the Quality Management program
- Develop educational/training materials
- Provide operational support
- Develop and maintain a system for outcomes measurement
- Determine if operation is achieving its goals
- Develop performance improvement targets for quality, service, and efficiency
- Implement quality systems to ensure that services conform to regulatory requirement
- Perform statistical analysis and data analysis.
- Assist with quality control audits
- Control quality documents (work instructions, referentials, forms, etc.)
- Directs document management
- Develops WSI work instructions
- Maintains all training records
- Performs Quality audits
- Develops and implements continual improvements
- Root cause investigation
- Develop Correct and Preventive Actions
- Manage quality KOIs
- Recognize improvement
- Monitor BLR process to ensure client specification
- Conducts quality meeting with employees
- Monitors, measures, reports and controls quality results
- Interface with the client when required
- Interface with the client internal auditors
- Monitor KOI, dock error, STATS and VAS reports
- Respond to monthly red KOIs
- Other duties assigned by the Site Manager
- Investigate, monitor, document and report on quality and service issues
REQUIRED QUALIFICATIONS:
- Computer skills must include excel, word and email
- Communication skills with customers required
- Forklift certified or able to obtain certification
- Must be able to lift 55 lbs.