When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.
Responsibilities
The Collections Assistant Manager coordinates daily operations and leads a team of collections associates responsible for effective collection of negative shares, delinquent loans, credit cards, and specialized processes including repossessions, motor vehicle sales, foreclosure, loss mitigation, bankruptcy, credit reporting and credit disputes. Given the complexity, risk, legal and regulatory compliance demands the Collections Assistant Manager ensures proper collection efforts are followed in an attempt to minimize credit union losses while complying with all applicable regulations and credit union policies. A significant degree of creativity, data analysis, continuous regulatory knowledge and problem-solving skills are required to effectively manage collection issues.
In addition to oversight, this role performs a variety of critical and complex collections tasks and specialized processes, demonstrates teamwork, promotes collaboration, prepares, and analyzes monthly statistics, conducts performance analysis for each team member to support optimal productivity, quality, and regulatory compliance. This position is responsible for maintaining qualified staffing, instructing the team on effective collection techniques and processes, provides guidance with the daily workflow, provides training and support for current and new associates, and performs quality control reviews of the collection associates' interactions.
SKILLS
• In-depth knowledge of collections theory, law and practice
• Thorough knowledge of credit union products, services and regulations
• Advanced analytical and problem-solving skills
• Decision making requires analytical ability, judgment and ingenuity
• Ability to read, analyze and interpret legal documents, financial documents, policies, procedures and regulations
• Courtesy and tact are essential elements to the job
• Strong communication, interpersonal and persuasion skills
• Familiarity with PCs and applicable software
COMPETENCIES
• Accountability and self-management
• Communication
• Effective knowledge
• Innovation and problem-solving
• Teamwork and leadership
WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
#LI-BS1
Qualifications
3-5 years of related experience; 1-3 years of leadership/management experience
Does this position require a valid Drivers License?
No
Education Level
General and business knowledge equivalent to a bachelor's degree
Certifications
None
About Us
At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Join a company that grows with you – personally and professionally
Equal Opportunity Employer
Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compensation Overview
We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.
The minimum salary for this position is:
$63,000.00+/yr
Certifications
None