Summary/Objective

Under the supervision of the Pharmacist, the Pharmacy Technician helps the Pharmacist provide medication and other health care products to patients.  Before accepting the prescription from the patient, the technician verifies all the information on the prescription is present and correct.  Technicians perform routine tasks to help prepare the medications, such as entering prescription data into the computer, counting drugs (excluding C-II drugs), and labeling the bottles.  The technician also performs administrative duties, such as answering phones, stocking shelves, and operating cash registers and credit/debit card machines.  Technicians refer any questions regarding prescriptions, drug information, or health matters to the pharmacist. 

 

Essential Functions

• Ensures all necessary information on the prescription is present:  patient first and last name, date of birth, address, and telephone number; un-expired date, drug name, strength or dosage, quantity; and prescribing physician name and signature.  Additionally, controlled substances must contain: prescribing physicians DEA number, number of refills and quantity box marked. The patient must show proof of identification and it must be recorded, such as a Driver’s License or other acceptable form of I.D. 


• Enter all required data into the computer for new and existing patients.


• Scan all handwritten prescriptions into the computer after entering all required information, including information needed for a prescription transferred from another pharmacy.


• Scan the barcode on the label and the drug to verify it is the correct drug before counting or filling the prescription.


• Count, bottle, and label the medications for each patient.  Double count every prescription, even non-controlled substances.


• Ensure the pharmacist counsels patients regarding any questions, or concerns about medication, etc., whenever a prescription is picked up.


• If the patient has not had the prescription in the past, the technician will prompt the pharmacist for “new medication counseling”.


• Use the show and tell process before completing the sale to make sure the patient recognizes the medication in the bottle.


• Inventory, reordering drugs, stocking shelves, and cleaning duties are shared by all pharmacy staff.

• Technicians must follow HIPAA guidelines at all times, and are not to release any information about patients, drugs, diseases, or anything confidential to the pharmacy, pharmacist, or any other party that has not been authorized to receive PHI by the patient.


• Technicians can ONLY release information in connection with a criminal prosecution or proceeding AND to the person to whom the information relates is a party. 


• The Pharmacy will attend NorthShore staff meetings, training meetings, etc., as requested by the Pharmacist/Pharmacy Director.


• All other duties as assigned by the Pharmacist/Pharmacy Director
  
   

*These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities.  The position will include other duties as assigned and duties are subject to change at management's discretion.

Competencies

• Planning and strategic foresight


• Responsible Decision Making


• Integrity and accountability


• Innovation and creativity


• Adaptive and flexible


• Leadership, teamwork, and conflict resolution


• Professionalism and work ethic


• Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.