Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.www.deltek.com

External Job Title

Account Manager

Position Responsibilities

The Account Manager serves as the primary point of contact for assigned accounts, ensuring exceptional client service and satisfaction. This role is responsible for building and nurturing strong, long-lasting customer relationships, overseeing account management activities, and negotiating contracts and agreements to maximize profitability. The Account Manager plays a pivotal role in driving business growth and maintaining high standards of client engagement within the EMEA region.

Key Responsibilities

Act as the lead point of contact for all matters related to assigned accounts.
Build and maintain strong, enduring customer relationships.
Oversee customer account management, including contract negotiation and agreement execution.
Maximize profit through effective account strategies and negotiations.
Ensure client needs are met with timely and professional solutions.
Collaborate with internal teams to deliver tailored services and support.

Work Location

UK-Nottingham

Qualifications

Required Qualifications

Proven experience in account management or a related client-facing role.
Strong relationship-building and interpersonal skills.
Excellent negotiation and contract management abilities.
Ability to manage multiple accounts and prioritize tasks effectively.
Strong communication and problem-solving skills.
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Experience with CRM software (Salesforce) and MS Office (particularly MS Excel).
Experience delivering client-focused solutions to customer needs.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Strong verbal and written communication skills.

Preferred Qualifications

Experience working within the EMEA region.
Familiarity with industry-specific account management practices.
Demonstrated success in maximizing account profitability.
Multilingual abilities relevant to the EMEA market.

Travel Requirements

20%

Position Type

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Business Summary

The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.