This job description is intended to describe the general nature of the role and is not intended to be exhaustive as it is impossible to outline every duty or responsibility a role will entail. Duties, responsibilities, and activities may change at any time with or without notice.

ROLE SUMMARY: Our Accounting Generalist is responsible for supporting the Finance Department with a primary focus on general cashiering operations, ensuring the accurate handling, reconciliation, and safeguarding of all cash and cash equivalents across the property. This role also leads chargeback management and research, in addition to assisting when needed with core accounting functions including accounts payable, income audit, and month end support.

ESSENTIAL FUNCTIONS:

• Collect, verify, and reconcile all daily cash receipts from hotel outlets (front desk, restaurants, bars, etc.)


• Prepare and complete daily bank deposits in accordance with company policies


• Maintain and balance all house banks, petty cash funds, and cashier floats


• Audit cashier transactions and investigate any discrepancies (over/short balances)


• Prepare daily, weekly, and monthly cash reports (e.g., cash management, over/short reports)


• Perform cashier bank audits at random on a regular basis (monthly at a minimum)


• Provide change during established times for all shifts and maintain proper denominations of house funds


• Ensure proper documentation and secure storage of all cash handling records


• Coordinate armored car pickups and bank interactions as required


• Monitor and enforce internal cash handling controls to safeguard company assets


• Manage all aspects of chargeback processing, including: reviewing and researching disputed transactions, gathering supporting documentation (folios, signed receipts, registration cards, etc.), preparing and submitting responses within required deadlines, and tracking chargeback status and maintaining detailed logs


• Recommend process improvements to reduce chargebacks and strengthen controls


• Monitor credit card activity to identify potential fraud, errors, and unusual trends


• Assist with accounts payable processing including invoice review, coding, and reconciliation


• Support income audit functions and assist leadership with ad hoc analysis


• Record and reconcile financial data in accounting systems and general ledger


• Assist with month-end closing activities, journal entries, and account reconciliations


• Maintain organized financial records, files, and supporting documentation


• Respond to internal and guest inquiries regarding billing, payments, and transactions while collaborating with operational departments


• Provide excellent service while resolving discrepancies professionally


• Other duties as assigned

ENVIRONMENT / PHYSICAL REQUIREMENTS:

• Primarily office-based; extended periods of sitting and computer use


• Ability to review detailed financial data and reports with strong visual focus


• Occasional standing, walking, and movement between office areas or properties


• Ability to lift up to 15–25 lbs occasionally (files, equipment)