Test Lab Technician 

Key Responsibilities:

• Support daily test lab operations by configuring, staging, and validating workstation-based test environments on Microsoft Workstation systems.

• Execute test procedures and document results for scan/capture workflows using Kofax Ascent Capture and Kofax Duplex Scanner, validating expected performance and identifying defects.

• Track test activities, issues, and corrective actions using System Center Service Manager (Microsoft), ensuring clear handoffs and traceable resolution.

• Monitor lab systems and supporting services using SolarWinds and System Center Operations Manager (Microsoft) to identify conditions that impact testing and availability.

• Maintain controlled documentation, test artifacts, and procedures in SharePoint; coordinate test events and status updates through FlankSpeed Teams.

• Automate repeatable lab workflows and technician tasks using UiPath to improve consistency and reduce manual effort.

• Produce test reports, workflow diagrams, and lab documentation using Microsoft Office Suite, including Visio and Project.

Qualifications & Requirements:

• Active Secret Clearance required.

• Minimum 6 years of experience supporting test lab operations, technical troubleshooting, and documentation in an IT environment.

• Hands-on experience with test lab and capture/scanning technologies: Kofax Ascent Capture, Kofax Duplex Scanner.

• Proficiency with Microsoft Workstation environments.

• Experience with monitoring and service management tools: SolarWinds, System Center Operations Manager, System Center Service Manager.

• Collaboration and documentation skills with SharePoint, FlankSpeed Teams, Microsoft Office Suite (Visio/Project).

• Automation experience using UiPath.

• CWF Baseline Certification.