Posted 1mo ago

Dock Attendant-Captains Club

@ Averill Hospitality
Whitefish, Montana, United States
OnsiteFull Time
Responsibilities:Maintain image, Provide service, Ensure safety
Requirements Summary:Provide exceptional customer service, manage member reservations, operate reservation software, assist dock operations.
Technical Tools Mentioned:Reservation software, Boat operation
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Job Description

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure!
Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more.

The Loge at Whitefish Lake is seeking Dock Attendants to join our team.

PRINCIPLE RESPONSIBILITIES AND POSITION
PURPOSE:

The
Captains Club is a private boat club operated out of the Marina at the Lodge at
Whitefish Lake. Our members gain access to a fleet of high-end boats, without
the hassle and cost of typical boat ownership while enjoying concierge-style
service from our dedicated crew. 

As
we head into the 2026 season, Captains Club continues to grow and evolve. We
are looking for a crew that is excited to serve our members and help deliver
the exceptional, luxury boating experience that defines The Captains Club. 

Our ideal candidate is passionate about providing
exceptional customer service, building relationships with our members, and
having an eye for detail to ensure five-star service. Dock attendants will
facilitate member outings, efficiently communicate with members and other
staff, and act as an advocate for The Captains Club.

MAIN DUTIES AND RESPONSIBILITES:

  • Maintain a
    professional image
  • Provide exceptional
    customer service
  • Maintain excellent
    knowledge of the club, its offerings, and the ability to recommend and guide
    guests in safe boating practices
  • Must be comfortable
    learning new computer software to track members reservations, requests, and
    boat usage
  • Perform all opening,
    side work, and closing duties accurately and completely
  • Maintain a clean
    workspace
  • Must be comfortable
    around boats and willing to obtain knowledge of safe boating operation as well
    as in-depth understanding of how to operate our fleet

DAILY TASKS:

  • Set up Captains Club
    stand
  • Review “Todays
    Reservations” within reservation software
  • Detail and prepare
    boats for “Todays Reservations”
  • Conduct thorough boat
    inspections and safety equipment inspections
  • Prepare all requested
    food and beverage items before members arrival and have it stocked on the boat
  • Check members in and
    out for their reservation within reservation software
  • Track and manage
    damage or incidents as they arise
  • Assist members in
    boarding boats and departing from dock
  • Provide safety speech
    and operational review of boats for each outing
  • Assist members in
    returning to dock and deboarding boats
  • Be available to act as
    a concierge for our members and willing to go above and beyond to create unique
    experiences
  • Fuel boats and detail
    after each outing
  • Communicate with
    members on boat availability
  • Promote and enforce
    all club rules and regulations

SPECIFIC JOB KNOWLEDGE, SKILLS, AND
ABILITY:

  • Must be organized and
    detail oriented
  • Must be punctual and
    arrive at work on time and in accordance with posted schedule
  • Ability to move around
    the docks and get in and out of boats for cleaning and maintenance
  • Follow and respond to
    management instruction and direction
  • Desire to provide
    exceptional member experience and have an eye for detail regarding boat
    cleanliness and maintenance
  • Be willing and able to
    operate a boat in, and around, crowded dock areas
  • Experience or
    knowledge of boating, safe practices, and boat operation is desired

PHYSICALACTIVITY:

  •  Sitting:                                                                           Occasional
  • Walking/climbing
    stairs:                                            Constant
  • Crouching/Bending:                                                    Constant
  • Lifting/Carrying
    (20-30lbs):                                        Frequent
  • Pushing/Pulling:                                                           Frequent
  • Talking:                                                                            Constant
  • Climbing in and out of
    boats:                                   Constant
  • Hearing:                                                                          Constant

The physical demands described are representative
of those that must be met by an employee to successfully perform essential
functions of this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

Education:

Highschool
Diploma, or GED/vocational training, or job-related experience  

Experience / Licenses or certificates

  • Must have experience
    maneuvering and docking boats
  • Have knowledge of safe
    boating practices and understand operation of boats to the extent you can teach
    members how to operate a vessel
  • Must have a valid
    drivers license 

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.