SUMMARY

Carrier Representatives (CR) will focus on service and cost for Protrans and their group of carriers assigned. They will be a vital part of carrier’s compliance to confirm arrival and departure. They will also make sure that they are updating on time so that our system is up to date with accurate information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Carrier Compliance escalation for the Route Coordinators & Route Managers

· Complete claim waivers with carrier and SCM as needed

· Monitor carriers arrival & departure compliance as stated in the contract they agreed upon

· Create CNCR for the assigned carriers when it applies

· Manage carrier scorecard to ensure good service from carriers

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Expertise in multi-tasking

· Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint ®, Microsoft Access, and Microsoft Outlook ®).

Customer service representatives constantly interact with public, good communication and problem-solving skills are a must. Verbal communication and listening skills are especially important. To communicate through e-mail, good typing, spelling, and writing skills are necessary. Basic to intermediate computer knowledge and good interpersonal skills also are important qualities

EDUCATION AND/OR EXPERIENCE

Bachelor’s Degree from a four-year college or university; or two to four years related experience and or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Reading and writing - is required.

MATHEMATICAL SKILLS

The ability to apply statistical techniques to shipments and delivery data is required. Intermediate math skills are required.

REASONING ABILITY

Ability to solve practical problems and interpret a variety of instructions.

CERTIFICATES, LICENSES, REGISTRATIONS

This position requires employees in some locations to obtain a Powered Industrial Truck (PIT) Certification and Hazardous Material Certification. Employees will be informed during their orientation if they are in one of these locations requiring the above certifications

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires the physical ability to work on a computer for several hours at a time. In addition, employees in this position must be able to operate a forklift if required by location and to physically measure freight of various widths and heights. Employees must be able to hear in order to perform their essential job functions. Specific hearing abilities required by this job include the ability to hear other forklifts, individuals that may be nearby, and the common noises of the environment around them at all times.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.