About CBC Mortgage Agency

CBC Mortgage Agency (CBCMA) focuses on personal and professional development as the core value of the Company that has established a record of success and growth. Take your career to the next level in a comfortable workplace with an environment that encourages networking and team socializing. As well as great perks and benefits the position offers competitive wages, depending on experience, as well as full benefits, including medical, dental, and vision insurance coverage, short- and long-term disability, and a 401(k)-plan retirement investment. In addition to these great benefits, we offer 11 company holidays a year and paid time off (PTO). If this is the opportunity that you’ve been waiting for, apply today!

Summary
CBC Mortgage Agency is seeking a detail-oriented, efficient, and knowledgeable Quality Assurance Specialist with good time management and organizational skills, and the ability to effectively resolve problems and issues involving agency and investor guidelines arising from due diligence reviews and investor audits as well as the Company’s third-party quality control vendor.

Compensation: $28.00 to $33.00 per hour DOE, Full-time, Remote, fully eligible for Company comprehensive benefits suite.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position includes but is not limited to the following additional duties:

1. Supervises monthly Post Purchase QC reporting.
2. Ensures timely delivery of Investor Post Purchase QC orders and timely management responses to all audit findings resulting from monthly Investor Post Purchase QC orders.
3. Submits final reports to President, EVP and Credit Quality Committee.
4. Works together with the Purchase Clearing, QC and Compliance teams to ensure quick resolution of due diligence and investor audit findings.
5. Reviews items that are a variation of an actual condition required to determine if the acceptance of a condition is in line with guidance and will be acceptable to the investor.
6. Assists in all tasks necessary to ensure quality control standards are met pursuant to HUD, FHA, and Fannie Mae requirements for Quality Control Plans.
7. Participates, inter-departmentally, in identifying and developing strategies for process improvements designed to meet service level and productivity objectives and goals.
8. Validates findings on loans post-purchase.
9. Capacity and competency to perform other duties as assigned by management.
10. Conduct and perform audits of Third-party QC vendors.
11. Other duties and tasks as assigned by management.

Competencies

1. Results Driven & Professionalism.
2. Proficient communication and follow-through skills.
3. Willingness to help both internal and external customers.
4. Able to work independently as well as in a team environment.
5. Strong analytical, organizational, and time management skills.
6. Excellent computer skills as well as analytical and problem-solving skills.
7. Able to maintain a professional image and adhere to standards consistent with company policies and procedures.
8. Ability to adapt to a rapidly changing environment.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work
This is a full-time position, working Monday through Friday with consistent hours.

Travel
No travel is expected.

Required Education and Experience

1. Two years or more experience working in Quality Control and/or Assurance in mortgage, banking, or another closely related industry field.
2. High School Diploma/GED or higher education degree or certificate.
3. 3. Use of Microsoft products and Quality Control systems and procedures.

Work Authorization/Security Clearance
Must be authorized to legally work within the United States of America.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.