The Intake Counselor will help assess the needs of walk-in and telephone callers and ensure their referral to the service or resource to best address their needs.

Responsibilities and Duties

• Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.
• Conducts screenings or assessments to determine needs of treatment and facilitates the patient's access to the appropriate level of care and setting.
• Assumes responsibility in maintaining a safe, orderly and therapeutic physical environment for all patients.
• Demonstrates good skills in assessing client's crisis and clinical indicators via phone and in-person - documenting such. Prepares written report of assessment results in a timely manner (immediately following completed assessment) and includes recommendations for the level of care and treatment needs.
• Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.
• Assists clients who are not admitted into a program with follow through of clinical referrals and recommendations.
• Provides pertinent clinical information to physician and program staff who will be reviewing the patient, to ensure a smooth transition for the patient.