IT Operations Product Owner – Application Maintenance

The IT Operations Application Maintenance Product Owner is responsible for understanding application capabilities and how they support business needs.  The current role will focus on database integration and management of ABC Supply’s Pro2SQL application. This role is critical at ABC Supply for representing and managing the Pro2 database replication program. The Product Owner collaborates with the IT Manager and business sponsor to develop the product roadmap and documents business rules, interface requirements, and product user stories. A key initiative includes implementing and managing Pro2 database integrations and ensuring data integrity and consistency.

The Product Owner is continuously involved in the product’s lifecycle, from conception to post-production phases, ensuring the Pro2 database replication application aligns with business goals and delivers high value.

Responsibilities:

Ideation Phase

• Coordinate with stakeholders to understand database integrations and replication needs and requirements.

• Document integration and replication requirements, and implementation plan.

• Engage with database and application development teams for replication and data consistency requirements.

• Work with support teams to improve data synchronization and replication efficiency.

• Own and refine product requirements and user stories.

• Evaluate and prioritize the backlog of features.

• Determine product capability roadmap with the IT Operations team and business sponsor.

• Assess the need for changes or enhancements in database replication, working with stakeholders.

Project Delivery Phase

• Manage the product backlog for Pro2SQL replication features and issues.

• Ensure the design and implementation of database replication is complete and valid.

• Document business requirements, user stories, and configuration changes.

• Maintain JIRA board for database related projects, creating appropriate stories and features.

• Engage business stakeholders for user acceptance testing.

• Produce Release Notes focusing on database replication updates.

• Ensure team adherence to timelines and quality standards.

• Maintain continuous engagement with stakeholders, ensuring solutions align with Pro2SLQ integration and replication needs.

Pilot / Rollout / Post-Production Phases

• Facilitate communication between stakeholders for database replication-related work.

• Manage product backlog aligned with database replication outcomes and customer value.

• Gather and analyze user feedback during rollout phases and make necessary adjustments to the strategy.

• Ensure the quality of integrated systems meets predetermined standards.

• Assist in QA of implementations when necessary.

• Plan and oversee integrations' release, ensuring a smooth transition from development to production environments.

• Ensure effective communication with all stakeholders regarding schedules and changes.

Education/Experience Requirements:

• Bachelor’s Degree in Computer Science, Project Management, or related field.

• Minimum of 3-5 years of professional experience.

• Ideal candidate will have experience analyzing and supporting database system integration and replication processes.

• Candidate should have excellent written and verbal communication skills and be comfortable communicating with all levels of the organization.

• Candidate should operate autonomously requiring little direction from the manager on daily tasks.