Roles and Responsibilities

· Confer with customers by telephone 70%, chat 10%, and email 20%, to provide information about products or services, place orders, cancel orders, or obtain details of complaints and resolve them.

· Keep accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments and actions taken using various software and technology.

· Perform additional activities and research to include, but are not limited to, contacting warehouses, Books-A-Million and 2ndandcharles stores, USPS, and all related shipping and return issues.

· Educating & selling Millionaire’s Club Card memberships to customers when applicable

· Ability to work weekends and overtime depending on the volume of work.

· Responsible for following all safety rules, regulations, and guidelines.

· Performs other duties as assigned.

Qualifications and Education Requirements

· Entry-level customer service position.

· High school diploma or equivalent GED required.

Preferred Skills

· Proficiency with Microsoft Office, internet, and computer skills are required.

· Previous customer service and sales experience preferred.

· Has the ability to work well under pressure and remain calm and professional through stressful or ambiguous situations.

· Can perform detail-oriented and critical thinking skills by using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Physical and Environmental Requirements

· Must be able to sit at a desk using a computer for an extended period of time.

· Must be able to walk up and down two flights of stairs daily.

· Must be able to lift objects up to 15 pounds with or without assistance.

• Must be able to communicate using speech, sight, and sound with or without an assistive device.