About the Department

CARE Case Manager 3

Department: SAAS Student Conduct and Academic Integrity

Advertised Salary Range:

Part/Full Time: Full Time

About UofSC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement

Advertised Job Summary

CARE Case Manager 3

• Are you experienced managing student caseload using a systems-based approach to support success and well-being?

• Do you have experience monitoring student care action plans, providing follow-up, and ensuring accountability for recommended supports?

• Do you have experience acting as a liaison between referrers and the student support or care team?

• Have you provided training or given presentations to help increase awareness of student support resources?

Position Summary The CARE Case Manager 3 supports the Student Care and Outreach Team (“Care Team”) in managing cases involving students of concern, with an emphasis on promoting student well-being and success. This role includes initiating cases, coordinating follow-up actions, documenting team decisions, and monitoring student progress through established action plans. The position is responsible for managing daily Care Team access points and providing status updates on active cases. Will also serve as a liaison to faculty, staff, parents, and other stakeholders seeking consultation or assistance from the Care Team. Additionally, this role may support Temporary Conditions and Withdrawal Services by coordinating accommodations and assisting students in navigating short-term or hardship-related academic adjustments. The position contributes to campus-wide awareness of Care Team services through training, presentations, publications, and data reporting.

Key Responsibilities

• Manage a caseload of students using a system-based approach to support success and well-being.

• Triage Care Team cases and gather information to make recommendations.

• Meet with students to provide support, build resilience, and connect them to resources.

• Open and manage cases; coordinate interventions; support care plans; track progress in Maxient.

• Close cases, ensuring all plans and follow-up actions are completed.

• Coordinate projects related to grants, basic needs, and best practices.

• Provide outreach and training to the campus community to increase awareness and support students.

• Develop solutions and accommodations for students impacted by injuries, surgery, or short-term conditions affecting daily functioning.

• Support students navigating leaves of absence or retroactive withdrawals due to hardship.

• Create trainings, publications, and data reports to educate the university community on Care Team referral process and supporting students in distress.

• Track trends using case management data to identify gaps and growth areas.

• Develop and administer surveys to identify process improvement measures.

Perks Competitive salary + some of the BEST benefits you can find! Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships 15 Annual Leave 15 Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities https://www.youtube.com/watch?v=BALBcUSl7ck

Minimum Qualifications (Classified and Unclassified positions)

Preferred Qualifications

• Experience with Student Care teams.

• Experience with Title IX cases and trauma-informed interviewing practices.

• Experience with the Maxient electronic database.

• Experience with case management.

• The ability to balance multiple competing priorities.

• Experience with Student Conduct and Honor Code cases.

• May graduates will be considered if they will be able to obtain their degree by the date of employment.

Knowledge/Skills/Abilities

• Able to organize data to identify problems and develop and implement realistic solutions.

• Communicate effectively orally and in writing.

Job Close Date

05/30/2026

Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by May 30, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance

• Retirement Programs

• Paid Tuition

• Dependent Scholarships

• Annual Leave

• Sick Leave

• 13 Paid Holidays (including an extended December holiday)

• Paid Parental Leave

• Professional Development Opportunities

Clickhttps://nam02.safelinks.protection.outlook.com/?url=https://sc.edu/about/offices_and_divisions/human_resources/careers/index.php&data=05|01|[email protected]|eca45df616784275e15908dab2a706ac|4b2a4b19d135420e8bb2b1cd238998cc|0|0|638018727680845870|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=j6sQGvabHDZHDmRBFwMrq8P8QCuDmChuJ/H5/8hDRUw=&reserved=0 to learn more about why you should work at USC .

To apply, please visit: https://apptrkr.com/7083324

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.

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