Who Are We? 

RAM Hotels is a dynamic, thriving,
innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and
steadfastly taken our place as a leader in the hospitality industry of
corporate America; while serving some of the most well-known midscale hotel
brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while
continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than
simply switch companies to advance your career, you become part of the RAM
Hotels family! 

POSITION: 
Executive Housekeeper  

JOB SUMMARY

Are you
friendly and enjoy rolling out the red carpet to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic,
friendly, and professional?  Do you enjoy
working in a fast-paced environment with the ability to deliver excellent
customer service?  The Executive
Housekeeper oversees the cleanliness of our hotel establishment while
responding to our guest needs; ensure safety and security of hotel rooms; and
maintain inventory and control costs. 
The Executive Housekeeper participates in the selection process and
provides training to the Housekeeping Department to promote top-notch experiences for our guests.  The
Executive Housekeeper is the perfect example of exemplary performance for team
members to follow.   

JOB
RESPONSIBILITIES

• Responsible for preparing a monthly forecast for the
  Housekeeping Department with other departments to ensure no disruption to
  our guests; plan work schedules and room assignments for team members;
  participate in the recruiting and selection process of newly hired team
  members; responsible for performance planning and evaluation of newly hired
  team members; monitors team members performance to provide performance
  appraisals; maintain personnel records to ensure accuracy
• Responsible for supervision and essential training of the
  newly hired team members in all aspects of housekeeping including guest
  services; ensure team members are familiar with duties and
  responsibilities, as well as the overall expectation of the Housekeeping
  Department; ensure team members are familiar with company policies;
  responsible for conducting guest satisfaction inspections of public areas,
  guest rooms, corridors, restrooms, as well as laundry personnel to ensure
  proper functioning
• Assist with preparation of annual budget for the Housekeeping
  Department and manage expenses and budget; responsible for cleaning supply
  orders, linen par stockings, and chemicals; maintain inventory of supplies
  and ensure team members follow inventory/cost control procedures;
  implement and understand the hotel’s key control system
• Responsible for tracking lost and found goods and ensure team
  members are aware of the procedure; processing guest complaints, taking
  proper care/maintenance of equipment; conduct meetings with team members
  as needed; ensure uniforms of team members are presentable and meets the
  company expectations
• Reinforce
  and maintain high standards of safety and cleanliness to ensure guest
  expectation is achieved; assist with emergency and security procedures if
  and when needed; promote good safety practices within the hotel
  establishment of team members and guest; understanding of applicable laws
  which apply to housekeeping supplies an chemicals; monitor preventive
  maintenance program to protect physical assets of the hotel establishment
• Perform other tasks as necessary or required to meet or
  exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·        
High-school graduate or equivalent and
a minimum of one year of executive hospitality experience (preferred)

·        
Excellent customer service skills

·        
Bilingual communication skills
(preferred)

·        
Computer knowledge and/or experience
(preferred)

INDUSTRY
EXPERIENCE

·        
Previous experience in the hospitality
industry (preferred)

·        
Previous experience as an Executive
Housekeeper (preferred)

REQUIRED SKILLS

·        
Ability to follow directions and
delegate in a fast-paced environment

·        
Additional training (as required)

·        
Must be flexible to work varied
schedules

·        
Excellent written and oral communication
skills

·        
Ability to listen attentively

·        
Must have the physical ability to
walk, bend, and stand for long time periods

·        
Must be able to lift up to 40 lbs.

·        
Must adhere to grooming and appearance
standards in alignment with uniform

ESSENTIAL SKILLS

• Ability to express compassion
  while remaining composed; ability to remain calm and focused while working
  under pressure
• Promote the property by
  demonstrating a top-notch attitude toward our guests which includes
  anticipating the guests needs and being proactive
• Ensure that you are always a
  positive representation of the property; embrace and respect diversity and
  multi-cultural environments

BENEFITS

RAM Hotels hires
the best people, we work extremely hard to provide benefits that make work-life
balance that much more enjoyable.  As a
leader in the hospitality industry; we promote advancement opportunities, we offer
our eligible employees comprehensive health benefit packages for you and your
family, vacation time, quarterly bonuses, and other additional perks being an
employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action
employer.  All qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, national origin, disability, or protected veteran status.