Fully remote in Canada, EST working hours
Hi there!
We’re Search Atlas, and we’re on a mission to redefine the future of marketing. We are a $30M+ ARR company with a passionate team of 215 people building the world’s first agentic marketing platform.
We are looking for a Lifecycle Marketer to own the end-to-end customer journey — from the moment someone signs up for a trial to the moment they become a long-term, expanding customer. You will build and optimize the email, in-app, and multi-channel programs that turn new users into active customers and active customers into advocates.
This is a hands-on, execution-heavy role. You will own onboarding flows, nurture sequences, re-engagement campaigns, expansion and upsell programs, and churn prevention. You will work closely with Product, Growth, Sales, and Customer Success to build data-driven lifecycle programs that directly impact retention, expansion revenue, and customer satisfaction.
What your routine looks like
Onboarding & Activation
Own the onboarding email and in-app messaging sequences for new trial users and new customers.
Map activation milestones for each product line and build programs that guide users toward them.
Segment onboarding flows by user type — SEO practitioners, content marketers, agency owners, small business operators — so each audience gets relevant guidance.
Continuously test and optimize onboarding sequences based on activation data, drop-off points, and user feedback.
Partner with Product and Growth to identify friction points in the early user experience and address them through messaging, education, or in-app nudges.
Nurture & Engagement
Build and manage ongoing email nurture programs that keep users engaged with the platform and aware of features they have not yet adopted.
Create educational content sequences that help users get more value from Search Atlas — tips, use cases, best practices, and feature highlights.
Develop re-engagement campaigns for users showing declining activity, with targeted messaging based on their usage patterns and product line.
Own the email calendar and ensure lifecycle touches are coordinated with brand campaigns, product launches, and community events.
Expansion & Upsell
Build programs that drive cross-product adoption — guiding SEO users into content tools, content users into site management, and so on.
Create upsell and upgrade campaigns for users approaching plan limits or showing signals of readiness for higher-tier features.
Partner with Sales and Customer Success to identify expansion opportunities and support them with automated and semi-automated messaging.
Track and report on expansion revenue influenced by lifecycle programs.
Retention & Churn Prevention
Build early-warning systems that identify at-risk accounts based on engagement signals, usage patterns, and support interactions.
Create targeted retention campaigns for at-risk users — re-onboarding sequences, value reinforcement, win-back offers.
Develop a systematic approach to post-churn win-back campaigns.
Analyze churn patterns and feed insights back to Product, Growth, and Customer Success.
Lifecycle Infrastructure & Reporting
Own the lifecycle marketing tech stack — email platform, automation tools, segmentation, and personalization.
Build and maintain lifecycle dashboards that track key metrics: activation rates, time-to-value, email engagement, retention curves, expansion revenue, and churn rates.
Establish a testing cadence for lifecycle programs — subject lines, send times, content, segmentation, and channel mix.
Document lifecycle playbooks so programs can scale as the company grows.
What we are looking for
4–7 years of lifecycle marketing, email marketing, or CRM marketing experience at a B2B SaaS company.
Hands-on experience with marketing automation platforms (e.g., HubSpot, Marketo, Iterable, Customer.io, Braze, or similar). You can build flows, set up triggers, and manage segmentation yourself.
Strong analytical skills. You are comfortable working with data to identify patterns, measure program performance, and make decisions about what to test next.
Experience building onboarding, nurture, and retention email programs that drove measurable improvements in activation, engagement, or churn.
Excellent writing skills. Lifecycle marketing is a writing job — subject lines, email copy, in-app messages, and push notifications. You write clear, concise, action-oriented copy.
Experience with segmentation and personalization — you know how to target the right message to the right user at the right time.
Comfort working cross-functionally with Product, Growth, Sales, and Customer Success teams.
Nice to have
Experience in marketing technology, SEO, or digital marketing platforms. Understanding the audience from the inside helps you write better lifecycle programs.
Experience at a multi-product platform where lifecycle marketing had to guide users across multiple product lines, not just one.
Background at a company in the growth stage ($20M–$100M ARR) where lifecycle marketing had to be both strategic and execution-heavy.
Experience with product-led growth (PLG) motions where lifecycle marketing plays a central role in converting free or trial users.
Familiarity with in-app messaging tools and the ability to coordinate email and in-app channels into cohesive journeys.
Experience with AI-powered personalization or predictive analytics in lifecycle programs.
Who You Are
You are a journey-focused builder who sees patterns where others see lists, instinctively knowing exactly when and how to nudge a user toward their next milestone. Data-driven but biased toward action, you prioritize shipping and iterating over chasing perfection, ensuring that every automated system you design is built to scale 10x.
You aren't just a sender of emails; you are a strategic collaborator who synthesizes insights from Product, Sales, and Success to build the robust segmentation logic and infrastructure that turns lifecycle marketing into a powerhouse for retention and growth.
What Success Looks Like
New user activation rates improve measurably as onboarding programs guide users to their first value moment faster.
Email and in-app engagement metrics are healthy and trending up — open rates, click rates, and conversion rates reflect relevant, well-timed messaging.
Cross-product adoption increases as lifecycle programs drive users from their entry product into additional platform capabilities.
Churn decreases as early-warning systems and retention campaigns catch at-risk users before they leave.
Lifecycle marketing has clear, documented attribution to retention and expansion revenue.
You have built a repeatable, scalable lifecycle infrastructure that the company can grow into.
Compensation & Benefits
Compensation: USD $ 33 - $ 52 per hour
Benefits: 15 days of PTO per year + Christmas and New Years
Our Recruitment Process
Step 1: Initial screening call with our recruitment team
Step 2: Assessment
Step 3: Final interview with our Hiring Manager
Step 4: Offer extended
Life at Search Atlas Group
We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture — no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn't mean disconnected work.
Here's a look at our core values:
Collaborative & Engaged: We're a tight-knit team that supports each other and shares knowledge.
Excellence Driven: We aim for the highest standards, always raising the bar.
Self-Starter Mentality: We take initiative and problem-solve independently.
Innovative: We embrace change, experiment, and think outside the box.
Student Mentality: We learn from our mistakes and constantly evolve.
Why Join Us?
We're proud of the recognition we've received for our growth and commitment to creating a positive, inclusive work environment. Here are just a few of the accolades that highlight our success and culture:
Nevada's Top Workplaces — #1 Small Business, Best New Ideas
Best Start-Up Agency (U.S. Search Awards)
Top B2B Companies (Clutch)
Inc.'s On The Rise and Best Places to Work (Inc. Magazine)
Great Place to Work Certified (Great Place to Work)
These awards reflect the hard work, dedication, and passion of our entire team, and we'd love for you to be a part of it!
Want to hear more? Here is our Founder, Manick, on why you should work with us at Search Atlas.