Job Title: Head of Operations Analytics & Support Manager India (GCC)
Location: Bangalore, India
About Ceres India
Ceres India (Ceres Environmental India Pvt. Ltd.) serves as the Global Capabilities Center for Ceres Global, embodying strategic value, innovation, and operational excellence. With a highly skilled and diverse team, Ceres India drives efficiency and delivers exceptional support services across global operations.
Driven by Purpose, Powered by People
At Ceres, you’re more than an employee you’re part of a mission-driven team restoring hope and rebuilding lives. Every role, whether in leadership, field operations, or support functions, plays a critical part in helping communities recover when it matters most.
We value initiative, collaboration, diversity, and accountability. Our culture is built on resilience, teamwork, and empowerment, offering competitive compensation, global exposure, and opportunities to lead with impact.
If you act with compassion, urgency, and ownership, you’ll thrive at Ceres.
Role Overview
We are seeking an experienced Head of Operations Analytics & Support Manager India (GCC) to lead the India-based Operations Analytics and Emergency Response Division (ERD) Support function. This role plays a critical part in supporting daily U.S. field operations by ensuring accurate equipment tracking, telematics integration, operational analytics, cost tracking, billing support, and GIS enablement.
The role serves as the central coordination point between U.S. Operations, Emergency Response leadership, Equipment teams, Billing, and India-based support teams. You will lead a multi-skilled team of analysts and deliver high-quality, time-sensitive insights that directly support live emergency response operations.
Success in this role will require strong operational judgment, analytical rigor, and the ability to operate effectively in fast-paced, high-impact environments.
Key Responsibilities
• Lead and manage the India-based ERD / Operations Analytics & Support team supporting U.S. field operations.
• Coordinate daily with U.S. Operations Directors, Field Supervisors, Emergency Response Division leaders, and Equipment Managers.
• Produce operational analytics on equipment utilization, inventory, load counts, volumetrics, productivity cycles, downtime, and field progress.
• Mentor and guide analysts to ensure accuracy, consistency, and timely delivery of outputs.
• Manage end-to-end equipment tracking and integrate telematics data from systems such as Samsara, VisionLink, and Qtanium.
• Diagnose and resolve discrepancies across GPS data, engine hours, movement logs, and operational records.
• Prepare data packages, dashboards, and actionable insights for U.S. leadership during active deployments.
• Support billing teams with GPS route verification, haul-distance validation, ticket reconciliation, and billing evidence.
• Build, maintain, and enhance operational dashboards, automations, and reporting tools.
• Develop, validate, and maintain GIS layers including polygons, buffers, haul routes, and operational zones.
Required Qualifications
Experience
• 8–10 years of experience in operations analytics, emergency response support, GIS, telematics, or equipment operations.
• Proven experience interpreting telematics data and troubleshooting tracking discrepancies.
Education
• Bachelor’s degree in GIS, Geography, Engineering, Data Science, Operations, or a related field.
Knowledge & Skills
• Strong analytical, problem-solving, and data validation capabilities.
• Excellent communication and stakeholder management skills.
• Proficiency in ArcGIS, QGIS, and operational mapping concepts.
• Experience supporting field-based or global operations teams.
• Ability to manage multiple priorities and operate effectively across time zones.
What to Expect
As an Operations Analytics & Support Manager at Ceres India, you will work closely with U.S.-based operations teams in a fast-paced, high-impact environment. The role involves a combination of structured reporting and real-time operational support during emergency deployments.
You can expect daily collaboration across geographies, responsibility for validating telematics and operational data, ownership of dashboards and analytics, and direct involvement in resolving equipment tracking and billing issues. The role requires precision, agility, strong communication, and the ability to support live field operations when it matters most.
Why Join Ceres India?
At Ceres India, you won’t just have a job you’ll have a mission. Your work will directly influence the speed, accuracy, and effectiveness of disaster recovery efforts that help communities rebuild after crises.
We offer:
• A collaborative, mission-driven work culture
• Opportunities for professional growth and leadership development
• Exposure to global operations and U.S.-based leadership
• The opportunity to make a meaningful, lasting impact