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Posted 3w ago

Service Advisor

@ Budd Baer Automotive
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Washington, Pennsylvania, United States
OnsiteFull Time
Responsibilities:Welcoming customers, Managing flow, Communicating options
Requirements Summary:Experience in customer service; ability to manage drive lane, provide concierge support, and communicate service recommendations; willing to train.
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Job Description

Join Our Team as a Service Advisor at Budd Baer Automotive!

Are you passionate about delivering an exceptional customer experience? As a Service Advisor at Budd Baer Automotive, you’ll be the welcoming face of our service department and the trusted guide for our customers throughout their entire service journey. From the moment a driver pulls into the service lane to the moment their vehicle is returned, you’ll play a key role in ensuring every guest feels informed, valued, and taken care of.

Whether you’re an experienced advisor or coming from customer service, retail, hospitality, or the restaurant industry, we’ll provide the training and support you need to succeed. If you thrive in a fast-paced environment and enjoy helping people, this is the perfect opportunity for you.

Why Budd Baer Automotive?

As a fast-growing, family-owned dealership, we’re proud of our welcoming culture and the strong relationships we build with both customers and employees. We believe in creating customers for life—and that starts with taking care of our team. When our employees are happy, motivated, and supported, excellence follows.

What We Offer

  • Medical, Vision & Dental Insurance

  • 401(k) Plan

  • Paid Time Off & Vacation

  • Opportunities for Career Growth

  • Paid Training

  • Employee Vehicle Purchase Program

  • Family-Owned & Operated Culture

  • Long-Term Job Security

  • Health & Wellness Programs

  • Discounts on Products & Services

What You’ll Do

  • Welcome customers and manage the flow of the drive lane with professionalism and enthusiasm

  • Ensure every guest receives prompt, courteous, and high-quality service

  • Take ownership of the customer experience from start to finish

  • Provide concierge-level support, both in-person and over the phone

  • Communicate clearly about recommended services, timelines, and next steps

  • Maximize technician productivity by effectively distributing work

  • Ensure daily technician hours are fully utilized and sold

What We’re Looking For

  • Friendly, approachable, and organized personality

  • Strong time-management and multitasking skills

  • Ability to lead and positively influence others

  • Excellent communication and customer-service skills

  • Professional, well-groomed appearance

  • Valid driver’s license with a clean driving record

  • Willingness to complete a pre-employment background check and drug screening