Community Manager

Apple Glen

 

 

 

DUTIES/RESPONSIBILITIES

• Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.


• Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis.


• Maintain the community's curb appeal, ensuring it always remains welcoming and attractive.


• Maintain confidentiality at all times related to prospect or resident information.


• Maintain secure handling of rents and all monies on site, daily deposits and record keeping.


• Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed.


• Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections.


• Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.


• Administer the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.


• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to Compliance for approval.


• Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments.


• Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed.


• Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standard.


• Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval.


• Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.


• Review capital maintenance recommendations and forward them to the Regional Manager for approval.


• Maintain a constant awareness of neighborhood market conditions.


• Ensure all residents conduct themselves per the terms of the lease and rules/regulations.


• Develop and implement positive resident relations programs for the property.


• Participate in company-sponsored continuing education and training seminars.


• Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting.


• Timely reporting of any property loss or liability-related issues for both staff members, residents, and/or guests.


• Read and be familiar with policies and procedures.


• Respond to e-mail promptly.


• Take required and assigned training courses in a timely manner.


• Learn and be able to function within company-related software.


• Respond to any after hours and weekend emergencies that may arise related to injuries or property damage.


• Effectively communicate with residents, associates and vendors.


• Dependable and able to report to work according to schedule and on time.

• Perform other related duties or training as assigned.

BENEFITS

We offer competitive wages and annual bonus opportunities. Benefits include:

• Medical, Dental and Vision


• Short Term Disability and Life Insurance


• 401k with Company Match


• 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)


• Cell Phone Discount


• 12 Days Paid Time Off


• 8 Paid Holidays & 2 Floating Holidays!


• Fitness Reimbursement


• Professional Development Reimbursement

WHO WE ARE

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 17 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.