Title: Patient Navigator

Program: East Williamsburg Men’s Shelter

Salary: $31,000-$33,275

Overall Responsibilities

Under the direction of the Shelter Director and Director of Social Services, the Patient Navigator works as a member of the clinic team to facilitate client’s access to physical and behavioral health care.

Essential Duties and Responsibilities:

The essential duties of the Patient Navigator include but are not limited to the following activities:

Identify, refer and schedule clients in need of services including substance abuse treatment, psychiatric services, physical exams, tuberculosis screening, HIV testing and screening and treatment of chronic illnesses.
With authorized use of the agency van, transport clients to scheduled medical, housing and other related appointments.
Provide individual and group counseling and support services to program participants.
Work with the clinical and medical team to arrange medical appointments, confirm appointments and all other activities required to improve client compliance.
Work with patients who have complex medical illness requiring frequent appointments in clinic and to specialists, including assisting with transportation and obtaining records from outside medical providers.
Work with the clinical and medical team to assist residents with enrollment in Medicaid.
Facilitate communication between clinics and all team members regarding health issues of shelter residents.
Track client hospitalizations and follow up with local hospitals for clients who have been admitted for over 24 hours.

Qualifications:

NY State Driver’s License without points
Minimum one (1) year experience in a social service or health care setting preferred
Intermediate keyboarding and computer literacy
Strong ability to set priorities and follow up.
Excellent oral, writing, and listening skills.
Proficiency in Microsoft Office Suite, especially MS Word and EXCEL
Strong ability to interface with clients as well as all levels of staff