Position: | Dental Receptionist |
Division: | Ponca Health Services |
Department: | Dental Services |
Reports To: | Dental Operations Manager |
Location: | Omaha |
Exempt/Non-Exempt: | Non-exempt |
OSHA: | High Risk |
Pay Grade: | Grade 5 ($13.50 - $22.80) |
Classification: | Full-time / Part-time |
Summary:
The Ponca Tribe of Nebraska is a federally recognized Tribe with its ancestral homeland located in Niobrara, NE. The Tribe does not have a reservation in the classic definition; rather, the Ponca Restoration Act defined its jurisdiction as a 'Service Delivery Area' comprised of 15 counties throughout parts of Nebraska, Iowa, and South Dakota. Within its Service Delivery Area, the Tribe offers a broad range of health, social, educational and cultural services.
The Dental Receptionist is primarily responsible for performing appointment scheduling, computer data entry, customer service and referrals.
Responsibilities and Duties:
- Schedules dental appointments and receives patients who present themselves to the clinic for treatment, assists patient in completing medical history statements; records examination and treatment information as relayed by dentist.
- Manages a short call list to fill immediate openings in the schedule.
- Follows scheduling directives determined by the dentist.
- Manages the schedule in a proactive manger filling openings as they arise.
- Completes scheduling reports as directed by Dental Operations Manager.
- Retrieves accurate patient data, compiles and organizes patient records, and enters patient data and statistical information into dental software.
- Collects and verifies dental insurance (Private and Medicaid/Medicare) in advance of appointments.
- Scans patients documents into correct patient charts.
- Collects and accurately transcribes phone calls into patient notes, emergency triage notes, other patient interactions, and relays this information in a timely manner to appropriate personnel
- Performs office duties for the dental clinic such as answering phone calls, recording messages, handling incoming and outgoing mail, faxing, processing invoices, and take patient payments
- Works in team oriented environment. Develops good working relationship with coworkers, supervisors, and management.
- Other duties as assigned.
Relationships and Authority:
This position has no supervisory authority.
Working Environment and Physical Demands:
Position is located within a dental clinic office setting. Is subject to emotionally upset patients, family members, personnel, and visitors.
Qualifications:
Minimum:
- High school diploma or GED certification.
- Must possess excellent written and oral communication skills.
- Must have a valid driver's license and be insurable.
- Must successfully pass drug and alcohol testing, motor vehicle, education, character, and criminal background checks.
- Able and willing to travel.
Preferred:
- Customer service or patient care experience.
- One or more years’ experience with a dental software program.
- One year experience working with Native Americans or Native American organizations.
Preference will be given to Ponca Tribe of Nebraska members or members of a federally recognized tribe. However, all qualified individuals are eligible.
The Ponca Tribe of Nebraska is an at-will employer.
Tribal Council Approval: 12/30/2024