Who Are
We? 

RAM Hotels –
a dynamic, thriving, innovative hotel management company headquartered in
Columbus, Georgia.  Over the last few
years, we have quietly and steadfastly taken our place as a leader in the
hospitality industry of corporate America; while serving some of the most
well-known midscale hotel brands in key markets throughout the Alabama and
Georgia region.  We strive to meet our
guests demands while continuously changing the perception of the hospitality
industry.  When you join RAM Hotels, you
do more than simply switch companies to advance your career, you become part of
the RAM Hotels family! 

POSITION:  General Manager    

JOB
SUMMARY

The General Manager will oversee all aspects of
property management in accordance with our company’s policy, established
procedures, brand standards, and mission statement.  The General Manager will assume the
responsibility of improving our level of service to enhance profitability of
our hotel which includes maximization of financial performance, guest
satisfaction and staff development within established quality standards.  The General Manager will oversee all hiring,
training, development, and discipline of congenial, efficient and effective
team members.  The General Manager will
promote sales activity to maintain and increase occupancy and average daily
rate (ADR) while maintaining the property in an efficient and cost-effective
manner maximizing guest satisfaction and profitability.  If your passion is delivering quality and
value, this may be the job for you.

JOB
RESPONSIBILITIES

• Direct the
  day-to-day activities of the hotel establishment; supervise direct reports
  and indirect reports; perform supervisory responsibilities in accordance
  with the company policies, training programs, and applicable laws;  plan, organize, and assign work as
  needed; develop and communicate strategies and goals; train and advise
  team of policies and procedures; responsible for recruiting, interviewing,
  hiring, and performance appraisals 
• Set performance
  expectations as aligned in the General Manager Standard Operating
  Procedures manual; ensures regular, on-going communication is communicated
  within all departments of the hotel establishment; create an operations
  environment that ensures consistent guest satisfaction; monitor the performance
  of the hotel establishment through verification and analysis of guest
  satisfaction tools and financial reports; continually communicate a clear
  and consistent message regarding departmental goals to produce desired
  results
• Maintain product and service
  quality standards by conducting ongoing evaluations and investigating
  guests and employee complaints and providing resolution; develop long and
  short-term financial objectives that aligns with the company’s mission
  statement and objectives; prepare financial reports for executive
  leadership with clear and concise explanations pertaining to operational
  effectiveness, trends, and variances

·        
Analyze current/potential market sales and
trends; coordinate all activity to maintain and increase revenue and market share
through added business volume and increase rate; ensure brand initiatives are
implemented and communicate follow-up actions to team members as necessary;
identify key drivers of business success and keep leadership focused on those
considered most critical

·        
Reinforce and maintain high standards of safety
and cleanliness to ensure guest expectation is achieved; assist with emergency
and security procedures if and when needed; promote good safety practices
within the hotel establishment of team members and guest; establish and monitor
preventive maintenance program to protect physical assets of the hotel
establishment

·        
Focus on building the hotel establishment top
line revenue by assisting in the development of a sales and marketing strategy;
provide input and support overall sales strategy; provide recommendation to
meet yield and penetration objectives; develop strong community and public
relations by participating in local events and sponsor events showcasing the
hotel establishment

• Perform other
  tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL
EXPERIENCE

·        
Bachelor’s degree in Hospitality Management or
similar degree or an equivalent combination of education and experience

·        
Hotel operations experience to include knowledge of
all applicable laws, ordinances, regulations, and requirements of federal,
state, and municipal authority

·        
Certified Hospitality Administrator designation
(preferred)

·        
Presentation/Facilitation Skills (preferred)

·        
Excellent customer service skills

INDUSTRY EXPERIENCE

·        
Previous experience in the hospitality industry
(preferred)

·        
Hotel Management Operations experience
(preferred)

·        
Knowledge of government relations regarding hotel
operations (preferred)

REQUIRED SKILLS

·        
Ability to work in a fast-paced environment

·        
Must be flexible to work varied schedules

·        
Ability to delegate and direct the activities of
the team to ensure efficient operation

·        
Excellent written and oral communication skills

·        
Must have the physical ability to walk, bend, and
stand for long time periods

·        
Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

·        
Ability to express compassion while remaining
composed; ability to remain calm and focused while working under pressure

·        
Promote the property by demonstrating a
“top-notch†attitude toward our guests which includes anticipating the guests
needs – be proactive

·        
Ensure that you are always a positive
representation of the property; embrace and respect diversity and
multi-cultural environments

BENEFITS 

RAM Hotels hires the best people, we work
extremely hard to provide benefits that make work-life balance that much more
enjoyable.  As a leader in the hospitality industry; we promote
advancement opportunities, we offer our eligible employees
comprehensive health benefit packages for you and your family, vacation time,
quarterly bonuses, and other additional perks being an employee of RAM
Hotels.   

RAM Hotels is an Equal
Opportunity/Affirmation Action employer.  All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability, or protected veteran status.