The Patient Access Representative is the first point of contact for patients entering the clinic or calling for assistance. This role is responsible for greeting patients, collecting co-pays, scheduling appointments, confirming upcoming appointments, and managing no-show follow-ups. The Patient Access Representative must maintain a high level of accuracy and customer service while adhering to HIPAA and organizational policies.

Key Responsibilities: Front Desk & Patient Interaction

· Greet all patients and visitors warmly and professionally.

· Check-in patients accurately and promptly.

· Collect and verify patient demographic and contact information.

· Explain required forms and obtain necessary signatures.

· Ensure patients are directed to appropriate clinical areas.

Scheduling & Communication

· Schedule new and follow-up appointments per protocol.

· Confirm upcoming appointments with patients via phone.

· Follow up on no-show appointments and assist with rescheduling.

· Answer multi-line phones and respond to inquiries or route calls appropriately.

· Maintain knowledge of provider schedules and clinic workflows.

Administrative Duties

· Scan and upload documents into the EHR system.

· Maintain the accuracy of patient records and documentation.

· Perform daily end-of-day reconciliation of appointments and co-pays.

· Ensure waiting area is clean, organized, and compliant with safety protocols.

Qualifications:

Education & Experience

· High School diploma or equivalent required.

- Bilingual Spanish preferred 

· 1+ years of experience in a healthcare front desk or medical office role preferred.

· Experience with electronic health records (EHR) systems preferred; E-Clinical Works

Skills & Competencies

· Excellent customer service and communication skills.

· Detail-oriented with strong organizational abilities.

· Proficient in Microsoft Office (Word, Excel) and practice management systems.

· Ability to multitask in a fast-paced clinical environment.

· Knowledge of medical terminology and HIPAA regulations.

Work Environment:

Work is performed in a front desk/clinical office setting. May involve sitting, standing, and walking for extended periods. Must be able to lift up to 15 pounds occasionally (e.g., files or office supplies).

Schedule & Compensation:

Full-time position; occasional overtime may be required.
Schedule: Monday thru Friday