Job Overview

We are seeking a reliable and detail-oriented IT Specialist to provide frontline technical support and assist with daily IT operations. This role supports end-users, maintains systems, and manages data/reporting functions. Ideal candidates are strong problem-solvers with excellent customer service skills who can work independently and prioritize effectively.

What You’ll Do

IT Support

• Provide end-user support (password resets, software installs, connectivity issues)


• Troubleshoot hardware, software, and mobile devices


• Install and configure new computers and equipment


• Assist with system updates, maintenance, and IT projects

Data & Reporting

• Enter and maintain weekly program data accurately and on time


• Manage spreadsheets and formulas for reporting


• Generate and distribute monthly reports


• Maintain records and internal documentation

Training & Team Support

• Train staff on basic hardware/software use


• Assist with new employee onboarding


• Support team and departmental goals

Compliance

• Follow organizational policies and Human Rights standards


• Report concerns per regulatory requirements (OIG, DCFS, IDPH)

 

Preferred Traits

• Self-motivated and dependable


• Logical thinker with strong analytical skills


• Team-oriented with a positive attitude

Work Environment

• Fast-paced environment supporting multiple users


• Hands-on technical and administrative responsibilities


• Opportunity to grow IT skills in a collaborative setting

Benefits

• Health, dental, and vision insurance


• Paid time off and holidays


• Retirement plan options


• Professional development opportunities