Join Odyssey Logistics, a global multimodal logistics leader delivering end-to-end 4PL solutions across Intermodal, Integrated Marine Logistics, Transport & Warehousing, and Managed Services. We operate as one team—combining deep operational expertise, advanced technology, and data-driven insight to solve complex supply chain challenges for some of the world’s most dynamic customers.
At Odyssey, accountability, innovation, and continuous improvement drive how we work. We prioritize safety, sustainability, and responsible growth while building long-term partnerships and measurable results.
We offer competitive benefits, including comprehensive health coverage, HSA contributions, a matching 401(k), and programs that support your well-being and long-term success—within a culture where your impact is meaningful and your career can grow.

Summary / Primary Role:

The position of Dispatcher will have primary responsibility for the administration of policies, procedures, training, support, reporting and best practices within the operations department for drivers, contractors, dispatchers, customer service, brokerage and truck dispatch.

Key Responsibilities

Customer, Carrier & Driver Management – Build and maintain relationships to meet coverage needs, support revenue growth, and ensure high service levels
Load Planning & Execution – Source, price, and assign freight using company assets and third-party carriers to maximize utilization and profitability
Dispatch & Operational Oversight – Manage shipments end-to-end, ensuring accurate data entry, timely updates, and compliance with service, safety, and regulatory requirements (DOT/FMCSA)
Driver Performance & Compliance – Monitor hours of service, safety, and performance; provide coaching, corrective action, and recommendations as needed
Issue Resolution & Escalation – Serve as first point of contact for operational issues; resolve service disruptions, recover loads/equipment, and protect customer relationships
Growth & Capacity Development – Identify new opportunities within existing accounts and support driver recruiting and retention efforts
Systems & Reporting – Utilize transportation systems and GPS tools; maintain accurate records, support reporting, and ensure data integrity
Cross-Functional Collaboration – Partner with Safety, Maintenance, and other teams to support compliance, equipment readiness, and operational performance
Financial & Administrative Support – Ensure proper documentation for billing, payroll, and payables; support pricing and RFP activities as needed
On-Call & Team Support – Provide after-hours support and assist team coverage during absences or peak periods

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may be added to or change at any time with or without notice.

Job Specifications:

High School diploma or GED required
1-2 years of related experience

Must be literate in Microsoft Office software programs and be able to type a minimum of 35 words per minute.

Core Competencies

Analytical Thinking – Uses data (qualitative and quantitative) to solve problems and guide decisions
Execution & Drive – Takes ownership, moves with urgency, and delivers results
Business Acumen – Applies industry and role knowledge effectively
Communication – Clear, concise, and effective written and verbal communication
SHE&S (Safety & Compliance) – Follows and promotes safety and security standards
Strategic Thinking – Connects work to broader business goals
Collaboration – Works effectively across teams and builds strong relationships
Time Management – Prioritizes and meets deadlines consistently
Accountability & Reliability – Follows through and owns outcomes
Interpersonal Skills – Builds trust and navigates relationships effectively
Conflict Resolution – Addresses issues directly and constructively
Professionalism – Demonstrates sound judgment and integrity

Work Environment:

This job operates predominately in an indoor office environment with some exposure to the warehouse environment with some exposure to noise, vibration, particles, fumes, and temperature variations. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Additional:

This job description provides a general overview of the expectations and basic duties of the job and is not a comprehensive list of all duties and responsibilities. The company will assign additional duties and tasks that it deems necessary to meet the requirements of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

We offer a generous compensation and benefits package including:

Choice of medical plans with FSA, HRA and HSA options.
Vision insurance;
Company-paid dental and life/disability Plans;
401K with company match;
Preferred vendor discounts;
Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.