SUMMARY

The Dock Hand - Fuel Dock, Houseboats, and Ships Store, is responsible for assisting with all marina services offered, quality control, and cash handling procedures; assists with quarterly inventory, assists with moorage reservations, maintains a clean and safe dock area, assists boaters with fueling, pump outs and secures guests’ boats. Conducts small boat and equipment rental Check In/Out and Orientation. Cleaning small boats as well as operating boats around the marina.

DESCRIPTION

Title: Two Rivers Resort Dockhand

Work Schedule: Seasonal/Non-Exempt. Scheduled 40 hours per week; flexible shifts required (all days of the week and hours, holiday, and special events). Work schedule is contingent and determined by business needs.

Reports to: Two Rivers Marina Dockmaster or other marina management.

Location: Two Rivers Resort Davenport, WA

MISSION

Our mission is to develop and engage in businesses that create sustainable economic development & employment opportunities for the Spokane Tribe. Engaging and supporting the local communities and Enterprise staff through business operations and outreach programs.

KEY ROLES and RESPONSIBILITIES

• Assisting all boats docking and undocking in unfavorable wind and current situations.


• Securing water and electrical supply to boats as required. Check dock lines and utility supplies as necessary during changing weather conditions.


• Fuel boats while maintaining a safe environment, following appropriate procedures and guidelines. Assist with the taking on of supplies, water, battery charging, etc. (knowledge of proper fuel, oils, etc essential).


• Pump out boats.


• Keep Ice coolers maintained and full of ice as needed.


• Fill propane bottles for marina customers as needed.


• Maintain Marina maintenance, such as cleaning, weeding, removing trash, and organizing.


• Thoroughly clean Marina and dock bathrooms and showers.


• Clean up after pets on all marina property as needed.


• Clean houseboats immediately when they return so they are available to go back out on the next reservation as requested by Ship Store supervisor or marina management.


• Assistance as required in general maintenance and repairs) alertness for safety related repairs or needs, essential).


• Assistance as assigned in storm preparation.


• Assistance with retail inventories as needed.


• Stock merchandise as directed by Ship Store supervisor.


• Tournament activities.


• Knowledge of marina dockage rates.


• Knowledge of marina regulations and enforcement procedures.


• Provide excellent customer service to guests, while directing customer issues to supervisor or general manager.


• Successfully conduct a Man Overboard operation in an emergency.


• Identify items and corresponding cost of items and tabulate bills using cash register, calculator, or other price equipment.


• Issue receipts, refunds, credit, or change due to customers accurately.


• Maintain cash register and contents within.


• Take phone calls and make short- and long-term moorage reservations only as directed by Dockmaster.


• Create and process moorage contracts only as directed by Dockmaster.


• Maintain awareness of safety issues and report them immediately to your manager.


• Check In/Out and Orientate Rental Boat and Houseboat Guests as needed when directed by Dockmaster.


• Conduct routine dock walks and make customer contacts.


• Communicate with our houseboats, marina maintenance, and the public via marine radio.


• Assist in other areas of the resort as directed.