Job description
Responsibilities:
24x7 Incident Support
Provide around-the-clock support for incidents across all CS CORE and IMS Nodes.
Ensure adherence to SLAs to maximize network and service uptime.
Expert Incident Management
Offer expert-level support for critical network incidents.
Implement corrective and preventive actions through incident management.
Impactful Contributions
Your contributions will significantly impact our business in the following ways:
Incident Resolution
Quickly troubleshoot and analyze incidents, taking all necessary repair actions, including vendor support escalation, to restore Core Network services.
Proactive Maintenance
Perform proactive maintenance to prevent incidents and continually optimize the network.
Use performance indicators and trend analysis to guide corrective actions.
Quality Assurance
Execute planned work activities, network rollouts, configuration builds and loads, software upgrades, and parameter changes in the core CS network.
Ensure high service quality and avoid regression in network functionalities.
Integration and Testing
Conduct acceptance testing and integration/configuration activities for new core CS network elements.
Knowledge Sharing
Share your expertise to enhance the technical skills of other teams involved in network deployment and operations.
Desired Skills:
Strong understanding of core network principles for 2G/3G technologies, including Ericsson MSC-BC, MGW, and STP. Proficiency in Unix, NFV, vMSS, and VoLTE.
Good knowledge of core network protocols: C7, SIP, Diameter.
Ability to analyze and interpret traces (Wireshark traces, IRIS traces, network element traces, and logs).
Design and create services within MSC configurations.
Fluent spoken and written English.
Over 8 years of experience in Ericsson Core CS Network Operations and Maintenance activities.
Ericsson & Huawei core network training and certificates or equivalent are advantageous.
Experience with virtual core networks is a plus.
This revised format should make the job description more readable and organized for potential candidates.