Job description
Braman Miami is actively looking to add an experienced Automotive BDC Manager to our growing team! The BDC Supervisor is responsible for monitoring the BDC team and ensuring the team continuously provides exceptional customer service.
Benefits:
- Most competitive salary in the industry.
- Medical, dental and vision plan.
- 401(k) savings plan.
- Accident & critical illness insurance.
- Paid vacation.
- Paid training.
- Employee Lease programs and much more.
BDC Supervisor Duties and Responsibilities:
- Ability to direct a team of employees across multiple franchises and adhere to all brand and management standards.
- Manage the workflows, and coordinate staff schedules to meet business needs.
- Hire and maintain all BDC staff and conduct ongoing training.
- Supervise and regularly review the performance of the BDC team. Including inbound phone connectivity rate, appointments set rate, and satisfaction of calls will be measured.
- Performs analysis on BDC activity to identify trends and enhancement opportunities.
- Frequent coaching to improve BDC staff performance and ensure the team provides exceptional customer service in a fast paced work environment.
- Resolve BDC customer service concerns or collaborates to resolve with the management team.
Qualifications:
- Bilingual in English and Spanish is a MUST.
- Excellent communication, listening and organizational skills.
- Possess a courteous, friendly, and outgoing demeanor.
- Ability to speak and communicate clearly.
- Basic computer skills.
- Valid driver’s license and able to submit to a driving record check.
- Ability to work in a technology-oriented environment
Job Type: Full-time
Pay: Starting at $100,000 based on experience.
Work Location: In person
Begin your career in automotive sales today!
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person