Description

The Credit and Collections Specialist is primarily responsible for collections, including those who are on third party portals and those who are billed directly. Focus will be collecting cash and working diligently to ensure customers are paying us on time, while maintaining a strong customer-focused relationship.

Essential Functions

• Experienced collector that drives for results.
• Collections will include National Chain accounts as well as smaller independent operators.
• Experience will include working with third party portals and resolving denials to increase cash collections as well as customers who are emailed invoices for payment.
• Proven track record of reducing AR aging balances and increasing customer communication
• Enjoys a challenge and a desire to support a growing company.
• Process credits to customers.
• Investigate and address customer billing issues on a timely basis.
• Facilitate customer payment of invoices with bill reminders and by contacting customers consistently.
• Prepare and distribute deposit reports to management.
• Other duties as assigned.

Requirements

• High School diploma required.
•          3+ years of experience with focus on business to business collections.
•          Ability to work efficiently in a team environment.
•          Ability to work independently, under pressure, and without close supervision; willing and able to consistently work the schedule required by the job demands.
•          Ability to learn and retain written and verbal instructions.
• Excellent interpersonal skills; positive attitude; team player.
• Displomacy and tact dealing effectively and professionally with the obstacles that arise with outside vendors and internal customers.