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Posted 2mo ago

Engagement Specialist Master's Level-CCBHC-SST2

@ Aspire Behavioral Health & Developmental Disability Services
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Albany, Georgia, United States
$32k-$37k/yrOnsiteFull Time
Responsibilities:Identify at-risk, Engage outreach, Coordinate care
Requirements Summary:Engagement-focused role in behavioral health requiring high school diploma; preferred degrees in behavioral health/public health; driver’s license and transportation required for field work.
Technical Tools Mentioned:EHR, HIPAA compliance systems
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Job Description

Position Description: Engagement Specialist

Positions supervised: none

Hours Day/Week: 40 hours/week

Salary Range: $32,000-37,000

Travel: Varies

 

 

Overview: The Engagement Specialist is a key member of the Certified Community

Behavioral Health Clinic (CCBHC) team responsible for identifying individuals who are at risk of disengaging from behavioral health care and implementing proactive outreach strategies to keep them connected. This role focuses on person-centered engagement, community-based outreach, reducing barriers to care, and ensuring individuals receive timely access to services that support recovery and overall well-being.

 

Qualifications/Skills/Knowledge:

  • High School Diploma or GED required; Associate's or Bachelor's degree in a behavioral health, social services, or public health field preferred.
  •   Experience working with individuals with mental health or substance use disorders, or experience in outreach, community work, or peer support.
  • Knowledge of trauma-informed care, harm reduction, motivational interviewing, and recovery-oriented engagement preferred.
  • Strong interpersonal, communication, and relationship-building skills.
  • Ability to work independently in the field, maintain safety awareness, and engage respectfully in diverse community environments.
  • Valid driver's license and reliable transportation (if required for field work).

 

Duties/Responsibilities:

The Community Mental Health Will:

Identification of At-Risk Individuals

  • Monitor attendance patterns, missed appointments, crisis episodes, recent hospitalizations, social determinants of health (SDOH) barriers, and other indicators of risk for disengagement.
  • Work collaboratively with clinicians, case managers, peer support specialists, and Community Mental Health Workers to identify clients at risk for poor engagement or care discontinuation.
  • Review electronic health record (EHR) alerts, caseload reports, and outreach lists to prioritize follow-up.

Outreach & Engagement (In-Clinic and Community-Based)

  • Conduct ongoing outreach efforts through phone, text (according to policy), letters, field visits, home visits, and community-based contacts.
  • Engage individuals in non-traditional settings, including shelters, encampments, hospitals, crisis centers, community agencies, and public spaces when appropriate and safe.
  • Provide warm, persistent, and trauma-informed engagement that is culturally responsive and rooted in harm reduction and recovery principles.
  • Offer support to individuals who are hesitant or ambivalent about treatment, using motivational interviewing and other evidence-based engagement techniques.

Care Coordination & Reducing Barriers

  • Work collaboratively with Community Mental Health Workers and individuals in identifying practical barriers to attending appointments (transportation, childcare, housing stability, SDOH factors) and connect them with appropriate supports and resources.
  • Facilitate warm handoffs to internal services such as therapy, psychiatry, case management, peer services, medication-assisted treatment, crisis services, and community partners.
  • Help clients navigate the behavioral health system and understand available CCBHC services.
  • Support individuals in re-engaging with treatment following missed appointments, hospital discharges, or crisis episodes.

Collaboration Within the CCBHC Model

  • Participate in daily or weekly interdisciplinary team meetings to review outreach needs and share updates.
  • Coordinate closely with clinical supervisors, crisis teams, care coordinators, and population health staff to ensure unified engagement efforts.
  • Contribute to CCBHC quality metrics related to retention, access, and no-show reduction.
  • Maintain strong working relationships with community partners, shelters, health systems, law enforcement, and outreach teams to support engagement.

Documentation & Compliance

  • Document all outreach attempts, engagement activities, and client contacts in the EHR according to CCBHC and agency standards.
  • Track engagement outcomes and report on progress, trends, and barriers.
  • Maintain confidentiality and follow all HIPAA, ethical guidelines, and safety protocols.