The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Key Responsibilities:

• Serve as the primary point of contact for maintenance vendors and technicians, maintaining strong working relationships.
• Review and update service request reports to ensure timely resolution of resident issues.
• Schedule and assign work orders based on priority and availability.
• Investigate and resolve discrepancies or issues related to vendor billing and invoices.
• Generate and maintain ad hoc reports as requested by management.
• Perform additional duties and special projects as assigned.

What You’ll Bring:

• High school diploma or equivalent required.
• A minimum of 1 year of experience in construction, property management, or the real estate industry is preferred.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.).
• Strong organizational skills and the ability to thrive in a fast-paced, deadline-driven environment.
• Excellent verbal and written communication skills.
• A professional demeanor and a proactive, problem-solving mindset.

A Few More Things to Know:

This job description is intended to provide a general overview of the role and is not an exhaustive list of duties, responsibilities, or activities. These may change or evolve at any time, with or without notice.