Join Rainmaker Hospitality as our Operations Manager at
our Holiday Inn Express, Georgetown, Kentucky.

Summary of Benefits:

Paid Dental and Vision Insurance

Life insurance

Travel benefits and discounted hotel rooms

Paid time off (PTO)

…to name a few of our wonderful benefits.

Operations Manager Job Description

As
Operations Manager, you will keep our hotel running smoothly and make sure
everything is working well and all our guests are safe and comfortable. You
will maximise financial returns, driving development of people, creating, and
maintaining a unique guest experience, executing brand standards, and building
awareness of hotel and brand in the local community. Act as the General Manager
in his/her absence.

People 

•       Manage everyday activities, plan,
and assign work ensuring you always have the right staffing numbers 

•       Develop your team and improve their
performance through coaching and feedback, and create performance and
development goals for colleagues - recognise good performance 

•       Train colleagues to make sure they
deliver with compliance and to the standards we expect and have the tools they
need to work efficiently 

•       Recommend or initiate any HR elated
actions where needed 

•       Drive a great working environment
for teams to thrive – connect departments to create sense of one team 

•       Oversee the day-to-day operations
and assignments of the hotel staff; assist the General Manager in the
development and communication of departmental strategies and goals. Communicate
and enforce policies and procedures 

•       Promote teamwork and quality service
through daily communication and coordination with other shifts and departmental
management

Financial 

•       Help the General Manager in the
development, implementation, and monitoring of financial and operational plans
for the hotel. Provide regular direction and manage hotel operations for all
departments. 

•       Monitor and report variances against
budget and control labour costs and other expenses. 

•       Make recommendations for capital
improvements to enhance the assets of the hotel and/or company and brand
loyalty 

•       Foster positive owner relationships
if applicable and assist in providing ongoing information and status
reports 

Guest
Experience  

•       Establish and implement appropriate
service recovery guidelines to ensure complete guest satisfaction.
Respond to guest complaints or concerns in a prompt and professional
manner 

•       Review guest feedback and implement
strategies for continuous improvement 

•       Communicate to appropriate
departments all pertinent information requirements and special needs for
arriving VIP’s, large groups, and other key guests 

•       Lead marketing efforts to up sell
guests on hotel services, offerings, and amenities

Responsible
Business 

•       Ensure a safe and secure environment
for guests, team members and hotel assets in compliance with
the hotels or owner’s policies and procedures and regulatory
requirements. Maintain relations with outside contacts 

•       Comply with federal, state, and
local laws regarding health, safety and alcohol services 

•       Maintain a focus and commitment to
operating a “green” hotel 

•       Perform other duties as assigned.
May also serve as manager on duty

Requirements:

•       Bachelor’s degree / higher education
qualification / equivalent in Hotel Administration, Business
Administration  

•       Three years of guest service/hotel
experience with at least two years in a supervisory capacity, or an equivalent
combination of education and experience 

•       Previous experience in a hotel of
similar size and complexity preferred

•       Must speak fluent English   

How do I
deliver this?

We
genuinely care about people, and we show this through living out our promise of
True Hospitality every day. It is what connects every colleague in all IHG®
hotels.

Each IHG®
hotel brand delivers True Hospitality in their own way, and at the heart of it
all are specific, core service skills.

• True Attitude: being caring, wanting to make a
  positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and
  skills to perform your role, and giving guests the confidence that they
  can trust you, to help and support them during their stay
• True Listening: focusing on what your guest
  is saying, noticing body language that is often overlooked, and
  understanding what the guest wants and needs
• True Responsiveness: is about providing guests
  with what they need, and doing so in a timely and caring manner

There is so
much more to the job than we can capture here. It is simply about creating
great experiences, doing the right thing, and understanding people.

 

Please visit our careers page to see more job opportunities.