Provides assistance to guests with merchandise purchases or other questions.  Assists in maintaining inventory items essential to meeting guests needs while providing profit to the resort.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Assists guests with purchases of merchandise including; cash handling, refunds, exchanges, room charges, associate discounts, promotions, credit card purchases, daily shift deposits.
• Ensures the maintenance and appealing merchandising of the retail shop.
• Assists in retail shop inventories.

OTHER:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Regular attendance in conformance with the standards, which may be established by Trump National

Doral from time to time, is essential to the successful performance of this position.   Associates with

Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
 

• Use the computer and telephone according to Trump standards.
• Constant attention to detail: cash handling, marking merchandise, and inventory. 
• Capacity to work a variety of hours due to constantly changing business demands.
• Ability to stand for extended periods of time and continuously perform the essential job functions.
• Engage in vendor events by partnering with representative and seeing through project.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours;

Constant – 6-8 hours

Physical Activity Frequency

Sitting                                                                                                        Occasional

Walking                                                                                                     Constant

Climbing Stairs                                                                                         Rare

Crouching/Bending/Stooping                                                               Constant

Reaching                                                                                                   Constant

Pushing/Pulling                                                                                       Occasional

Near Vision                                                                                              Frequent

Far Vision                                                                                                 Frequent

Hearing                                                                                                     Constant

Talking                                                                                                      Constant

Lifting/Carrying(15 lbs)                                                                          Occasional

Travel                                                                                                        Occasional

OTHER DUTIES:

Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS:
 Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Leader.

QUALIFICATION STANDARDS:

EDUCATION

High School graduate or equivalent required. 

 EXPERIENCE

Previous cash handling experience preferred.

Customer service experience preferred. 

 LICENSES OR CERTIFICATES

N/A

 GROOMING/UNIFORMS

All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

 OTHER

Ability to communicate effectively with the public and other associates.

Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.