OVERVIEW:

Responsible for supporting the planning, coordination, and execution of ERP-related projects while providing day-to-day help desk support for end users. This role serves as a key liaison between business users, IT, and external vendors to ensure system issues are resolved efficiently and project initiatives stay on track.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in coordinating ERP system projects, including implementations, upgrades, and process improvements
• Track project timelines, tasks, and deliverables to ensure deadlines are met
• Communicate project updates and system changes to stakeholders and end users
• Provide Tier 1 and Tier 2 help desk support for ERP-related issues, including troubleshooting and ticket resolution
• Log, prioritize, and escalate support tickets as needed
• Work with users to identify system issues, document requirements, and recommend solutions
• Support system testing (UAT), training, and deployment activities
• Maintain documentation for processes, system configurations, and user guides
• Collaborate with IT and vendors to resolve system bugs and performance issues
• Assist in data validation, reporting, and system audits as needed

JOB REQUIREMENTS:

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative
• Associate’s or Bachelor’s degree in Information Technology, Business, or a related field preferred; equivalent experience will be considered
• Proficient in project management platforms, including Microsoft Project, Smartsheet, and comparable tracking tools
• Experience supporting ERP systems (e.g., NetSuite, Microsoft Dynamics, SAP, Epicor, Infor, Sage)
• 1–3 years of IT support, help desk, or project coordination experience
• Strong organizational and time‑management skills
• Excellent communication and customer service abilities
• Proficiency with Microsoft Office (Excel, Word, Teams, PowerPoint)
• Ability to troubleshoot technical issues and learn new systems quickly
• Basic understanding of project management principles and tools
• Strong problem-solving and troubleshooting skills
• Ability to manage multiple priorities in a fast-paced environment

COMPANY BENEFITS: (*certain benefits are adjusted based on position)

• Health
  
  • FSA
  • HSA w/ Employer Contributions
• Dental
• Vision
• Life / AD&D / Critical Illness
• 401k + Company Match
• PTO Accrual
• Paid Holidays
• Prescription Safety Glass Reimbursement
• Safety Boot and Cold Weather Gear Reimbursement
• Annual Tool Allowance
• Employee Assistance Program
• Uniform/Clothing Allowance
• Employee Events
• Sponsorships
• Additional Job-Related Education and Trainings
• Short/Long Term Disability – Employer Paid

NATURE AND SCOPE OF JOB:

• Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching
• Requires ability to push, lift, pull, and/or carry 10 lbs. or more

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.