Job Title: Director of Rooms

Status: EXEMPT

Reports to: General Manager

About The Abbey Inn & Spa

Overlooking the Hudson River, The Abbey Inn & Spa is a boutique luxury destination known for its historic charm, elevated service, and tranquil atmosphere. As a member of the Meyer Jabara Hotels portfolio, we are driven by a people-first philosophy that empowers our teams to deliver memorable, heartfelt guest experiences.

The Director of Rooms plays a key leadership role in bringing this mission to life, overseeing the full spectrum of guest-facing operations while ensuring excellence, efficiency, and consistency throughout the guest journey.

Position Summary:

The Director of Rooms provides strategic and operational leadership for all Rooms Division functions, including Front Office, Guest Services, Housekeeping, Laundry, and Spa (as applicable). This role is responsible for driving guest satisfaction, operational excellence, financial performance, and team development across all areas of responsibility.

As a senior member of the hotel leadership team, the Director of Rooms partners closely with the General Manager and department heads to align service delivery with brand standards, revenue goals, and Meyer Jabara Hotels' culture. The Director of Rooms is expected to model the J Quality Behaviors: Joy, Jump, Join, by leading with positivity, accountability, collaboration, and a proactive mindset

Rooms Division Leadership Responsibilities

• Oversee daily operations of the Rooms Division, ensuring seamless guest service from arrival through departure
• Lead, coach, and develop Front Office, Housekeeping, and Guest Services leadership teams
• Establish and maintain service standards that consistently exceed guest expectations
• Monitor guest satisfaction feedback, reviews, and scores; implement service improvement initiatives as needed
• Ensure consistent communication and collaboration between Rooms, Maintenance, Sales, Spa, and Food & Beverage teams
• Respond promptly and effectively to escalated guest concerns with professionalism and empathy
• Ensure compliance with hotel policies, brand standards, safety regulations, and labor requirements

Financial & Operational Responsibilities

• Develop and manage departmental budgets, forecasts, and labor controls
• Monitor key performance indicators including occupancy, room readiness, productivity, and guest satisfaction metrics
• Identify opportunities to maximize revenue, manage expenses, and improve operational efficiency
• Partner with Revenue Management and Sales on forecasting, group arrivals, and optimal inventory utilization
• Oversee cleanliness, room readiness, preventive maintenance reporting, and asset protection

People & Culture Responsibilities

• Uphold Meyer Jabara's culture and lead by example
• Recruit, train, and retain high-performing team members
• Conduct performance evaluations, coaching, and corrective action as needed
• Foster an inclusive, engaged, and accountable work environment
• Promote teamwork, recognition, and professional growth across the Rooms Division

Experience & Education:

• Minimum of 3-5 years of progressive hotel operations experience, with significant Rooms Division leadership responsibility
• Prior experience as Director of Rooms, Front Office Manager, or Rooms-focused Executive role preferred
• Proven success managing teams, budgets, and guest satisfaction outcomes
• Strong leadership, problem-solving, and decision-making skills
• Excellent verbal and written communication skills
• Proficiency with hotel property management systems and Microsoft Office
• Flexible schedule including evenings, weekends, and holidays as business demands

Physical & Work Requirements

• Ability to walk the property and stand for extended periods
• Ability to lift and carry up to 25 lbs
• Ability to work in a fast-paced hospitality environment
• Availability to respond to operational needs outside of standard business hours

Benefits (Full-Time Employees)

• Group Medical Plan
• Dental Plan
• 401(k) Plan
• Voluntary Benefits, including:
  • Life Insurance
  • Critical Illness Insurance
  • Accident Insurance