Now Hiring: Billing & Benefits Specialist

Full-Time | In-Office | Grand Rapids, MI

Are you detail-oriented, organized, and motivated by meaningful work? Join Spectrum Community Services, a nonprofit organization making a direct impact in the lives of children and adults with intellectual/developmental disabilities and mental illness.

This role is more than just a job—you’ll help ensure the people we serve receive the benefits they need to live safely, independently, and with dignity. Position Overview

The Billing & Benefits Specialist supports individuals by managing and verifying Medicare, Medicaid, Social Security, and private insurance benefits. You’ll play a key role in monitoring expenses, maintaining accurate records, and identifying opportunities to improve processes and outcomes.

Key Responsibilities

• Verify and maintain eligibility for Medicaid, Medicare, Social Security, and private insurance
• Track and monitor individual benefit-related expenses
• Collect, review, and verify benefit and insurance documentation
• Ensure continued benefit coverage for eligible consumers
• Collaborate with internal teams to improve efficiency and accuracy

Qualifications

Education & Experience

• Associate degree or
• At least 3 years of experience as a Benefits Specialist or in a similar role

Skills & Abilities

• Clear communication skills (written, phone, and in-person)
• Strong attention to detail and problem-solving ability
• Comfortable working with numbers, forms, and benefit systems
• Ability to reason through complex situations and collaborate with others

Pay & Benefits

• Starting wage: $15.00 per hour
• Medical, dental, and vision insurance
• 403(b) retirement plan with employer match
• Short-term disability & life insurance
• Paid personal leave time

About Spectrum Community Services

Spectrum Community Services is a nonprofit dedicated to helping individuals with disabilities and mental illness reach their fullest potential. We offer:

• 24-hour supervised residential programs for adults
• Individualized skill development (daily living, self-care, social, communication, and more)
• One-on-one Community Living Supports for children and adults in private homes

Our mission is to normalize daily life experiences and support independence and community integration.

Spectrum Community Services is proud to be an Equal Opportunity Employer. We provide equal employment opportunities and reasonable accommodations in accordance with federal, state, and local laws.