Job Description: Infor Lawson HCM Analyst Healthcare ( Immediate Joiners Only)
Company: InterScripts
About InterScripts
InterScripts is a leader in healthcare technology solutions, recognized for innovation and excellence across U.S. healthcare systems. Our products and services support mission-critical operations for hospitals and health systems, enabling seamless workflows, data integrity, and regulatory compliance. We are expanding our technical and functional support team to strengthen service delivery for our U.S. healthcare clients.
Position Overview
We are seeking a skilled Infor Lawson HCM Analyst with solid experience in supporting U.S.-based healthcare customers, particularly within Human Capital Management (HCM) modules. The ideal candidate should bring strong functional knowledge of Infor Lawson HCM, excellent communication skills, and hands-on experience in production support, issue resolution, enhancements, and end-user collaboration.
This is a night shift (U.S. Eastern Time) role based out of our Hyderabad office, and we are seeking immediate joiners who can seamlessly integrate into ongoing support operations.
Key Responsibilities
Application Support & Issue Resolution
- Provide daily L1/L2/L3 support for Infor Lawson HCM, including modules such as GHR, HR, Payroll, Time Entry, Benefits, Position Management, and related workflows.
- Troubleshoot system issues, validate reported defects, and coordinate with technical teams for resolution.
- Analyze system problems, data errors, or integrations impacting HCM processes.
Client Interaction & Coordination
- Collaborate closely with U.S. healthcare clients to understand business requirements, prioritize incidents, and deliver timely updates.
- Lead requirement discussions, solution walkthroughs, and system demonstrations.
- Provide clear communication across stakeholders regarding issue status, planned changes, and enhancements.
System Enhancements & Configuration
- Support configuration changes, testing, and deployment of fixes, enhancements, and new features.
- Assist with process optimization, data corrections, and system maintenance activities.
- Validate integrations with payroll, finance, timekeeping, and other HR applications.
Documentation & Compliance
- Prepare and maintain support documentation, SOPs, and end-user guides.
- Ensure activities comply with healthcare data standards, including HIPAA and secure PHI handling.
- Participate in UAT, regression testing, and change management activities.
Requirements
Required Qualifications
- 3-8 years of experience supporting Infor Lawson HCM applications.
- Hands-on experience with modules such as:
- GHR / HR
- Payroll
- Benefits
- Position Management
- Time Entry / Timekeeping
- Experience working directly with U.S. healthcare clients (must-have).
- Strong understanding of HR business processes in healthcare environments.
- Excellent verbal and written communication skills for interacting with U.S. stakeholders.
- Ability to troubleshoot complex functional and data issues independently.
- Willingness to work night shift aligned with Eastern Time.
Preferred Skills
- Knowledge of Infor Landmark, IPA/Workflow, or Process Automation.
- Familiarity with integration tools, S3 modules, and security roles within Infor.
- Experience with HR analytics, reporting (e.g., LBI), or position budgeting.
- Exposure to project work, system upgrades, or environment migrations.
Why Join InterScripts?
- Opportunity to work with major U.S. healthcare systems and enterprise applications.
- Collaborative culture with strong focus on innovation and continuous improvement.
- Clear career growth in healthcare ERP and product support.
- Competitive compensation for night-shift roles.
Application Note
Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
LawsonInforHCM
ERPPayrollHuman Capital ManagementFinance