Essential Duties & Responsibilities:
Facilitate ticket sales and pre/post-purchase consumer service inquiries via phone and written communication including responding to customer emails and web form submissions.
Answer inbound calls.
Facilitate daily fulfilment operations for tickets sold
Provide excellent written and verbal customer service to clients and consumers
Other duties as assigned
Minimum Qualifications:
1+ year of event ticket fulfillment or general customer service experience in a fast-paced and dynamic environment.
High School diploma.
Excellent customer service skills with ability to connect honestly and openly with guests and team members.
Excellent verbal and written communication skills
Strong organizational skills, with a focus on accuracy and attention to detail
Basic knowledge of computerized ticketing
Experience with Microsoft Office Products
Ability to connect honestly and openly with guests and your team.
Ability to develop effective working relationships with fellow associates, managers, outside representatives and agencies.
You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully.
The national base pay range for this position is $20.00/ hour. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location. The pay rate will comply with all minimum federal, state, and local wage/salary requirements.
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.